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How to use CodeRED for communication following a winter storm

It could take a few days for a community to fully recover from the aftermath of a severe winter storm. Post-event communication is as important as communicating before and during a storm and should also include key best practices for message construction such as, including your agency name, date, time, nature of the call and any action required.

CodeRED app
Pikeville, KY used the CodeRED Mobile Alert app to encourage citizens to sign up for CodeRED alerts.

An example of communities using the CodeRED Mobile Alert app to follow up with citizens following snow storms includes Columbus, North Carolina informing citizens of a citywide power outage caused by the need for power line repairs during the aftermath of Winter Storm Pax on Feb. 17, 2014. Launching to the app was advantageous because severe winter weather can knock power lines, but app subscribers with an already charged smartphone will receive alerts launched to the app.

The public safety officials of the City of Duluth, Minnesota issued an alert using the CodeRED app on Feb. 5, 2014 to alert residents of water service leaks brought on by Winter Storm Nika. Integrating mobile app alerts with phone calls, text messages or emails can help ensure that a message is received.

Consider using the CodeRED mass notification system to communicate the following messages to your community after a severe winter storm:

  • Re-opening of government offices
  • Confirming dates for trash pickups
  • Information to prevent frozen pipes
  • Recommend roof inspections for damage caused by ice and snow
  • Parking bans for snow removal
  • Status update for when parking will return to normal
  • Warming shelter locations
  • Road closures due to water main repairs
  • Boil water advisories

Post-event communication messages can wrap up with thanking people for their cooperation and patience during a critical time and reminding them to update their CodeRED contact information if they have recently moved or have additional phone numbers to add.

Follow Emergency Communications Network (ECN) on Twitter and ‘Like’ us on Facebook for more updates about the CodeRED system.