Communicating during a hurricane on the Gulf Coast

RoadArrowAir Liquide is a world leader in gases—such as oxygen, nitrogen and hydrogen—for industry, health and the environment, with 50,000 employees in 80 countries around the globe. One challenge for the company and others like it is that it has a significant presence on the Gulf of Mexico, meaning the company often suffers disruptions because of extreme weather.

Any business threatened by hurricanes and other inclement weather risks operational disruptions, damage to property, and threats to its employees. Air Liquide is no different, but for one fact—with numerous facilities along the US Gulf Coast, its exposure to the threat of weather is magnified.

Like few other organizations on the continent, Air Liquide needed a reliable way to alert employees about hurricanes and other interruptions, both to ensure their safety and to direct them in the case of a change in work venue.

But Air Liquide has customers, of course, which meant that the perfect mass notification system would let them just as easily communicate to the more than 200 organizations along the company’s pipeline system that rely on Air Liquide products.

Enter MIR3 Intelligent Notification. Before installing a Intelligent Notification, employees had to call clients one-by-one to notify them of looming events or business changes.

This process, sometimes requiring two or more hours to complete, made it a challenge to deliver critical messages—such as the loss of power at a plant—in a timely manner.

Air Liquide’s manual calling process allowed for voicemail, but there was no way to be sure customers had actually received critical messages—nor did it ensure that those most affected would be called first.

Meeting and exceeding the critical communication need that Air Liquide had to communicate to both employees and customers, Intelligent Notification now supports the company’s human resource and client notification objectives equally well.

Air Liquide can now share status updates and contingency plans with staff in just moments, even if they are scattered around the region. And customers can be notified quickly about power outages and other information—price changes, for example—and can respond just as fast.

Learn more about how Intelligent Notification has helped Air Liquide with this case study.