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How to use mass notification to support IT incident management

Alert pointThe information technology space grows more complex every day. In fact, it seems that the only thing changing faster is the rate at which IT managers are asked to do more with less.

The best way to tackle change in the face of shrinking resources? Adopt a holistic approach to the tools you already have—demanding more from them, pushing them in directions that perhaps you never thought they’d go.

One tool that readily lends itself to this kind of versatility is mass notification. Many execs think it’s just for emergencies, but in fact it can be used in many different situations.

For example, why devote precious IT resources to monitoring systems and processes, when automated mass notification can do the job for you?

Here’s how. When events happen, use mass notification to send automated alerts to appropriate staff. Whether they’re on-duty, on-call or out of the office, don’t worry—MIR3 tools like Intelligent Notification and TelAlert know the difference.

This single-department use for mass notification can drive incredible efficiencies in IT, letting available staff know they need to quickly fix problems before they cause downtime or delays. The result? Reduced network downtime and improved service that meets or exceeds SLAs.

A word of caution, though—with the vast number of mass notification solutions in the industry today, many IT organizations find themselves trying to force fit a solution designed for emergency notification into a tool for IT incident management alerts and escalations.

Unfortunately, this kind of strained retrofit simply can’t provide solution robust enough to drive efficiency, quality and customer support.

However, if the mass notification tool you choose is robust, flexible and full-featured, it tool can be used at every level of the enterprise—including IT—to increase efficiency.

Mass notification has proven to be an invaluable tool for incident management, quickly delivering a recognizable return on investment by reducing response time for IT incidents. But those benefits aren’t unique to the IT department; in fact, they can provide great value when extended throughout the enterprise, ultimately helping to streamline business operations, increase efficiency and enhance productivity.

So whether mass notification is initially deployed as a tool for IT event alerting or for some other purpose in the enterprise, you’ll find it scales to work at virtually every level of the organization.

Learn more by reading our white paper, How to Use Automated Notification to Support IT Incident Management