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IT alerting: six benefits you may not have considered

The word "ALERT" revealed in computer code through a magnifyingLet’s face it—modern business relies so much on information technology that without it, your company would grind to a halt.

It’s not easy keeping all of that tech running, but with a notification system your IT team can spend less of their time monitoring systems and processes.

Systems will fail. That’s a given. But with the right notification system in place, your IT team can be notified when things are about to go wrong—freeing them up for more important work when everything is functioning as it should be.

Built to integrate with ITSM and NMS applications, an automated notification system built specifically for IT can deliver a host of benefits:

  • Reduced downtime. Automatically alert IT staff when systems degrade or fail, or even when a help desk ticket is escalated.
  • Increased productivity. Send alerts by email, phone, SMS, pagers even signboards or loudspeakers—24 hours a day, seven days a week.
  • Enhanced service quality. Minimize the time it takes to resolve an issue with person-by-person or group-by-group escalation—when the first recipient doesn’t respond, your system can automatically notify the second, and so on.
  • Fewer administrative burdens. A notification system sends automated alerts without the need for human intervention or the risk of human error.
  • Improved accountability. Closed-loop communication and detailed reporting tell you who received your messages and when.
  • Minimized financial impact. Focus your IT resources on valuable projects, not system monitoring.

When downtime directly translates into lost revenue, even an hour can mean catastrophe. That’s why companies like NASA, APC and Southwest Airlines trust their notification system to keep their systems and networks running.

Learn more about the power of reliable and streamlined IT alerting.

Looking for the best emergency notification system? Download the Automated Notification System RFP Template.