RBA Integrator automates and speeds process of adding notification to IT applications, automating alert process and helping teams meet service level agreements (SLAs).
SAN DIEGO (May 28, 2013) – To further increase ease of integration of its flagship product Intelligent Notification (IN®), with established IT service management (ITSM) systems, MIR3, Inc., the innovator of real-time notification and response technology, today announced it has integrated run book automation (RBA) technology from Ayehu, developer of eyeShare™, a lightweight, enterprise-grade product for IT process automation, creating a unique software solution known as RBA Integrator.
RBA Integrator is a run book automation tool that aids in adding notification technology to existing applications, making it easy to send and receive automated alerts. RBA Integrator uses run book automation to integrate notification technology with existing applications seamlessly, allowing two-way communications between applications and any or all on-call personnel. When a recipient responds to an alert, the system recognizes them and allows them to initiate an action with their response, i.e., restart a server or execute other commands. RBA Integrator provides data processing and workflow logic so users can fine-tune the interactions between applications and notification to communicate more effectively.
“Automated notification is increasingly seen as a tool for business continuity and operational efficiency,” says Groff Bittner, VP, platform technology for MIR3. “Notification is especially important in IT departments where uptime is critical to the bottom line, and more companies are looking for easy-to-implement solutions.”
“Adding Ayehu lightweight IT Process Automation solution to the MIR3 Intelligent Notification platform will enable customers to significantly improve IT service management processes,” said Gabby Nizri, CEO of Ayehu. “The RBA technology automates simple, repetitive IT tasks as well as complex processes spanning across multiple IT systems, resulting in lower costs for IT operations and improved availability of mission-critical systems.”
RBA Integrator eases the implementation of Intelligent Notification, regardless of a company’s legacy system. It seamlessly integrates with BMC Remedy, HP OM, HP SM, IBM Tivoli Netcool, SCOM and ServiceNow with more to follow soon.
MIR3, Inc. is the leading developer of Intelligent Notification and response software, which helps organizations enhance communication abilities, protect assets, and increase operational efficiency. MIR3 technology enables advanced rapid, two-way communication for IT, business continuity, and enterprise operations for many of the Global Fortune 100 companies, as well as government entities, universities, and companies of all sizes in more than 130 countries. MIR3 is the recipient of many industry and business awards including a Government Security News Homeland Security Award for Best Notification System and has been named to the Inc. 500|5000 list for five years running. For more information, visit onsolve.com. Follow MIR3 on Twitter: @MIR3. Visit the MIR3 blog: onsolve.com/blog.
Ayehu Software Technologies Ltd. develops and markets eyeShare, a lightweight, enterprise-grade product for IT process automation. Deployed at major enterprises and supporting thousands of business users, Ayehu eyeShare™ helps IT professionals identify and resolve critical incidents up to 90 percent faster, minimizing their impact to the business and saving time for IT operations teams. For more information, visit www.ayehu.com. Visit the Ayehu blog: http://blog.ayehu.com/.