Sending a notification is extremely important, but getting a response back from the recipient can be just as vital. When a crisis occurs, you often need more than just confirmation that the alert was delivered. You need information. Two-way communication transforms your notification service into a crisis management tool. By using a notification service’s two-way feature, like Send Word Now’s Get Word Back, message recipients can easily acknowledge receipt of an alert, confirm their ability to respond to a particular situation, and if necessary, account for their personal well-being.
What use cases support two-way messaging? The following scenarios illustrate some of the ways in which emergency notification service users implement this feature.
Sometimes you may need more than a polling question to get the information you need. A good two-way communication feature will allow for free-form responses when using email notifications. Free-form responses help establish response plans or gather details on a critical event when you aren’t the one on the ground.
The advantages of powerful two-way communication amplify the already solid benefits of an emergency notification service. The added security and knowledge provided by two-way communication make it a most-wanted feature.