With the arrival of a new year, many of us (myself included) have made resolutions. Personally, you may want to shed ten, or even twenty, pounds. Professionally, you may want to bulk up your organization’s business continuity/disaster recovery strategy, especially in the area of communications. Either way, it’s going to take exercise, diet and commitment if you’re going to reach your 2014 goals.
Not sure how exercise, diet and commitment relate to resiliency and emergency notification? Consider the following:
If your organization is like most, communication (especially in a crisis) can be full of challenges. These may involve people, processes, unplanned or infrequent events, technologies, or any combination thereof. Take time out to identify your “problem areas” and then work toward improving them through a few simple exercises.
1. Review your BC/DR plan to ensure its current applicability. A lot of things may have changed over the past year and some modifications are likely necessary. Involve others; collaboration is a must and will help keep you focused.
2. Be accountable. Do your part to ensure your organization’s physical and financial well-being in critical events. Communicate often and make the company’s expectations clear.
3. If you have an ENS, put it to work. Run tests on a regular basis and use it outside critical events. This simple practice will keep message senders and recipients familiar with the service and improve communications enterprise wide.
We’ve heard it all our lives, “You are what you eat.” Well, the same holds true for your emergency notification service. If it’s not “fed” good data, it will not produce the desired results. That said, remember these simple ENS diet tips:
1. Start with the best contact data possible when first implementing an emergency notification service, and update routinely. Involve management, HR and the employees themselves, to get the information you need.
2. Add a Self-Registration Portal where appropriate, so people can opt-in and supply personal emergency contact information.
3. Use the Self Update feature within Send Word Now to direct recipients to a one-time, secure web link to update their existing notification profile.
Walk the talk. Don’t just say 2014 is the year to improve your organization’s BC/DR strategy; make it happen. How?
1. Pledge to improve your organization’s business resiliency measures and get management’s buy-in and approval early on. Their support is essential.
2. If don’t use an emergency notification service, subscribe to one. Request funding and compare vendors as soon as possible. If you do subscribe to an ENS, add new communications capabilities, such as Send Word Now’s Desktop Alerting and Cisco® IP Phone Alerting features.
3. Entrust people (and technologies) to do their part when situations threaten business operations or employee safety. Their involvement can mean the difference between success and failure in situations such as extreme weather, fires, workplace violence and IT disruptions.
On behalf of everyone at Send Word Now, happy New Year, and best of luck in upholding your resolution(s) in the months ahead. _