Critical Event Management

OnSolve Control Center Improves Your Response to Critical Events

By Matt Bradley

Tremors shake your office desk as an earthquake begins. Power fails and heat unfurls as rolling brown-outs move through your city. Your screen freezes and data disappears as a malware attack shuts down your network. Shots echo from an adjacent hallway as an active shooter opens fire. While the words are dramatic, the events they describe are all too real.

Critical events are occurring with greater frequency today. Our world is more chaotic and uncertain than ever, and organizations need state-of-the-art technology to protect people, places and property.

If you’ve been through one of these crises, you know how difficult it is to coordinate your response. Speed and a sense of urgency are common to every threat, but no two situations are precisely alike. Each critical event may require you to communicate to a different set of stakeholders and activate different response teams.

For instance, as a hurricane approaches, you’ll need to activate response teams in the path of the storm and evacuate local offices. Meanwhile, other types of critical events will require you to notify a different set of recipients and response teams. If your mission-critical servers go down, for example, the appropriate action may be to issue a company-wide alert and activate your IT team.

Complexity is baked into every critical event. You’ll have thousands of people looking to you for answers and a dozen things you need to do – every one of them a priority. And there’s never enough help to be had in a crisis, whether you’re a small organization or a large enterprise. Every security and operational resilience team regardless of size works with the same mantra: “Do more with less.”

What’s Your Plan?

Efficiency is the key to mitigating risk and improving outcomes. But many organizations simply don’t have the ability to monitor multiple systems at once, stay on top of developing events and orchestrate an effective response. In fact, research shows almost half of large enterprises require hours or even days to analyze, understand and take action with critical event data.

To improve outcomes, resilient organizations depend on state-of-the-art critical event management technology capable of unifying mission-critical capabilities and providing a centralized operating hub. How much faster could you respond to critical events when you have a complete unified picture of all relevant data along with the ability to visualize, automate and orchestrate your response from a common operating hub?

Unified Perspective, Command and Control

One challenge for organizations is that they need a way to ensure consistency of response, regardless of the type of critical event. When response capabilities are integrated and unified into a single view, security and operational resilience professionals can gain perspective, command and control.

OnSolve Control Center provides an advanced, unified view of risk intelligence, critical communications and incident management, which will enable you to orchestrate your response, so you can act faster and recover quickly. Here’s how it works.

What Happened?

When a critical event occurs, isn’t your ideal solution to visualize all the moving pieces in one frame, so you have the complete picture before you issue a command? When you’re able to consider all the variables simultaneously, you can make more informed decisions and drive more positive outcomes.

Risk intelligence, powered by artificial intelligence (AI), is a force multiplier, allowing organizations to gain real-time visibility into how a threat may impact people, places and property. But when tightly integrated into an operating hub, risk intelligence becomes even more valuable and actionable. Customization of your operating hub enhances your ability to focus on what’s important to your organization. For example, map visualization continually processes multiple data feeds and correlates risk data with your organization’s assets. With this visual display of critical information, you know immediately where to focus efforts.

Who Do We Tell and How?

In every emergency, employees expect their organization to protect them. Companies also have a duty of care responsibility to shield their employees, customers, partners and investors from serious physical or financial harm. Communication is a vital piece of any crisis management effort and being prepared ahead of time is essential for delivering the right message to the right people at the right time.

Alerting those in the path of danger is significantly easier and more efficient when critical communications is integrated into an operating hub. You can streamline workflows and launch response plans in just a few clicks. Automation enables you to keep contact information up to date and trigger relevant workflows when certain conditions are met – saving your team precious time and resources.

What Do We Do About It?

When you have dozens of top priorities, integration of mission-critical capabilities into a centralized operating hub makes it possible for you to orchestrate management of critical events more efficiently. For example, after you’ve assessed the risk to your assets and triggered relevant communications workflows, incident management capabilities will help you identify and activate the right response teams faster.

This fusion of automation and orchestration gives you complete control across the entire critical event management lifecycle. That’s the power of OnSolve Control Center: With a 360-degree comprehensive view, organizations can assess the impact of an event and implement recovery plans faster. Further, it ensures your response is consistent across diverse teams and geographies.

This, in turn, reduces mean-time-to-recovery (MTTR), lessening the overall impact on your organization’s physical and financial well-being. Bottom line? Modern critical event management orchestrated through a centralized operating hub allows you to identify, communicate and react to a critical event up to 90 percent faster than with conventional human-driven risk management platforms.

Learn more about how OnSolve Control Center helps you visualize, automate and orchestrate management of critical events so you can act faster and improve outcomes.