“Innovation is creativity with a job to do.” That quote by innovation consultant, John Emmerling, rings true for us here at Send Word Now. Combining new ways of looking at the world with a passion for purpose has helped us fuel some industry “firsts” over the years. And now, thanks to the valuable feedback and interactions with so many of our customers, the legacy of innovation endures with our continuous development of SWN Direct.
SWN Direct is a groundbreaking mobile app for urgent corporate communications and collaboration. It utilizes IP networking end to end for rapid, secure delivery of voice, text, and files seamlessly to the recipient mobile devices. And, through Send Word Now’s integrated Get Word Back feature, users can get the feedback they need for immediate action and successful recovery.
SWN Direct includes five key features: SWN Express Messenger, SWN Express Voice, SWN LockBox, SWN One-Click Connect and SWN Chat.
SWN Express Messenger is an SMS alternative that delivers two-way, high capacity, encrypted, rich-text capable alerts directly to the app with return receipts, delivery scheduling and real-time message “vanish.”
SWN Express Voice offers fully integrated and richly featured voice and call conferencing services via SIP/RTP over a Wi-Fi or cellular data connection. It lets you bypass traditional phone networks to join conference calls directly from voice alerts (simply press “1”), plus avoid variable usage fees—a major cost savings for any organization.
SWN LockBox allows administrators to send encrypted files directly to the recipient’s device with version control, auto-sync and built-in audit reports. Documents are accessible even when users are offline, and there is no data available data connection.
SWN One-click Connect provides for a one-touch voice connection via Wi-Fi, cellular data or PSTN to Send Word Now’s 24x7x365 Customer Support Center, voice alert mailbox or Send Word Now’s IVR (Interactive Voice Response) service platform. Customers may use this service when traveling abroad, ultimately avoiding paying expensive phone charges when accessing the service.
SWN Secure Chat is a fully integrated encrypted chat feature for secure, end-to-end text communication. It allows users to communicate via secure text-based messages, either one-on-one or with a group. The messages are encrypted both while in transit and while at rest. This highly secure environment makes communication through the app compliant with even the strictest confidentiality requirements, such as those mandated by HIPPA.
SWN Locate permits the selection of a geographic area on a map (a geofence) and sends the alert to recipients who are physically within the geo-fence. For privacy, a recipient’s location is not tracked continuously. Instead, the notification is launched to recipients whose real-time GPS coordinates fall within the geo-fence.
“Our customers have told us they want an innovative mobile platform for communicating across the enterprise, and we listened,” said Tony Schmitz, Send Word Now President and CEO. “Building on our deep understanding of technology, SWN Direct delivers a revolutionary set of recipient mobile-oriented tools for voice, text and file delivery for a much lower total operating costs than previously available.”