It’s go time. A crisis has emerged, and you’ve got to communicate with countless individuals, assign responsibilities, and follow-up on tasks to ensure the situation is handled rapidly. Failure to do so may result in your organization being at risk.
So, how do you handle it?
In most scenarios, you likely send emails, get on conference calls, or establish meetings—but with all the back and forth, it’s easy to lose track of what is happening or allow some issues to slide through the cracks. One of the areas that sometimes receives low prioritization is documentation.
Documenting can be broken up into three phases – before, during and after a crisis. Before an incident arises – identifying steps necessary to handle a crisis is critical as it allows you to approach a situation with a proactive plan of action. During an incident – recording actions and conversations ensures tasks are completed and it provides transparency across your organization. After an incident – reviewing a report of everything that was documented provides teams with detailed reports on how the situation was handled in order to make changes, if needed.
Bottom line – you need to document everything and here are three key categories to get you started:
OnSolve launched a new innovative product called EventStream that allows organizations to create an event page within OnSolve Send Word Now Mobile. EventStream offers a central location where a user can create an event or incident, assign tasks to recipients and groups, and monitor progress continuously.
Ask yourself this – how would your organization handle internal communication during a recall today? If your answer involves email chains, conference calls, ad hoc meetings or any combination of those, odds are mistakes are being made that could jeopardize business continuity.Download The Article