One of the most important things to understand about working and operating in a healthcare environment is that emergencies are not a question of “if” – they’re a question of “when.” Events that impact patient care, employee safety and overall operations can happen suddenly and without warning. The key to continuing operations involves the ability of doctors, nurses, staff and leadership to respond to these events as quickly and as accurately as possible.
Part of success in this regard comes down to effective crisis communication – something that the Centers for Medicare and Medicaid is already emphasizing. It considers communication to be so pivotal, in fact, that it is one of the four main pillars of the CMS’ new Conditions for Participation for Emergency Planning, which MUST be in place for many types of healthcare organizations by November of 2017.
But just the ability to communicate in an emergency is not enough on its own – you need a system in place that will guarantee that the right message gets to the right people at exactly the right time, no exceptions. When it comes to accomplishing this mission-critical goal, more and more of today’s leading healthcare providers are turning to critical emergency alerting services.
The Challenges of Crisis Communication
Emergency situations in healthcare can be devastating because there are so many variables at play. They can be large-scale events or small, natural or manmade, expected or unpredictable – all of which affect what constitutes an “appropriate” response. You need a way to get essential messages and other updates out to staff members both on-site and off-site, many of whom may be spread across a significant geographic area. With the right critical emergency alerting services, however, many of these issues evaporate in an instant.
With critical emergency alerting services like the kind offered by OnSolve, organizational leaders can simply type a message, select recipients and click a button to send the message. That message can then be sent not only to every person on a contact list, but also in a variety of ways, from SMS text messages to emails to push notifications to phone calls, all through the same simple-yet-sophisticated user interface.
The right critical emergency alerting services will not require the purchase of new hardware or a software installation. Those in busy healthcare roles don’t have time to deal with PBX add-ons, additional phone lines or unpredictable charges for ring time or multiple re-dials. Your organization needs a simple, easy-to-use system that will get updates to the people who need them quickly. Critical emergency alerting services make it easier than ever for you to do precisely that.
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Part of staying protected – regardless of the situation that your organization faces – involves being proactive as much as possible. This is again a large part of why the newly introduced Conditions of Participation for Emergency Planning from the Centers for Medicare and Medicaid are so important. By tackling an issue as pressing as crisis communication, you put yourself and your team in the best possible position to mitigate risk wherever possible. Don’t forget that these new conditions MUST be in place by November 2017, so visit the official website today for more information.