Automated Staff Messaging Tools Seen as Boon by Some, Not by Others

Filling nursing shifts at the last minute is a nearly constant battle for many unit managers. Some industry experts say automated workforce management tools can offer significant relief for this time-intensive challenge; others say the use of these tools should not be viewed as a best practice.

At Crouse Hospital in Syracuse, N.Y., an automated alerting software system from MIR3, Inc. called Intelligent Notification was recently implemented to solve the common and persistent problem of staff coverage. Crouse worked with BroadBlast Managed Communications to implement the technology.

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Victoria Borges
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