Client support played key role during Superstorm Sandy

Before, during and after Superstorm Sandy, our main focus at Emergency Communications Network (ECN) is to support our clients impacted by the storm. During the height of the storm, our team helped hundreds of emergency managers. One of those is Randy Ashmore, Emergency Management Director in Woodbury, CT. He wrote ECN to extend his appreciation for our Operations team that proactively contacted him prior to the storm. “The way you checked to see if we were doing OK and how the storm was impacting us means a lot. Thank you,” he wrote.

ECN’s Operations team closely monitored the system and impending storm and made preemptive calls to hundreds of clients who would be affected by the storm. During the storm, ECN’s Operations team provided live, around-the-clock support assisting clients in launching millions of phone calls, text messages, emails, social media messages andCodeRED Mobile Alert app notifications.

All notifications were sent by ECN’s emergency management clients tasked with communicating the most critical storm messages that included evacuation orders, street closures, power outages and shelter locations.

Client support remains our top priority as the communities we serve are faced with difficult recovery efforts and ongoing communication related to post-storm assistance. Looking back on his recent CodeRED system use, Matthew Smith, a security director in Virginia, acknowledged that he has always had faith in the system. “I was very pleased with the timeliness, functionality and the ease at which the system provided me in sending out very important messages during a hectic time,” he wrote.

Because the CodeRED system was designed for use during emergencies, it does not experience the types of failures other notifications systems suffer during heavy use. Our massive dialing capacity, triple redundant infrastructure and Web-based portals for both clients and their communities operated exactly as expected.

Superstorm Sandy CodeRED system use:

10 million calls – The CodeRED system was used to launch record numbers of calls to citizens on behalf of emergency management clients in the northeast. For those clients without power or access to launch calls, our Operations Department launched calls on their behalf to avoid the delay of critical emergency information. CodeRED client communities tell us they have already received an outpouring of gratitude from citizens who received life-saving information in a timely basis that kept them informed and protected during the storm.

Tens of thousands of data entries – The CodeRED Community Notification Enrollment page, where citizens enter their contact information, received tens of thousands of new data records. ECN commends the work of our clients in working with media outlets ahead of the storm to promote their CodeRED system to help residents sign-up to receive life-saving information. ECN provides in-house data management, so all information collected was immediately added to the CodeRED system providing a real-time updated notification database for client use.

Thousands of mobile app alerts – Clients proactively launched essential emergency messages to the CodeRED Mobile Alert app, ensuring that not only citizens in their area were notified, but also making sure those traveling through their jurisdiction were informed. Thousands of location-specific emergency messages were launched by CodeRED emergency managers in affected areas, complemented with audio files of the alert and detailed mapping that displayed the impacted area. For those with loved ones in the storm’s path, the app made real-time emergency information easily accessible as they monitored the impacts of Superstorm Sandy from afar.

Media and Analyst Contact:

Victoria Borges
Senior Director, Strategic Communications