ECN Announces New Way, Two-Way Messaging Capabilities

Ormond Beach, Florida – [November 15, 2016] – Emergency Communications Network (ECN) is pleased to announce the introduction of new way, two-way messaging within its industry-leading critical communication and mass notification solutions. This new feature, provided at no additional cost, allows clients to send time-sensitive messages via text and email, requesting a return simple or complex response. Message recipients can respond with simple survey answers or detailed free form text messages, providing decision-makers with important feedback, details, and information instantly.

When a two-way enabled message is sent, recipients receive a custom shortened URL directing them to a responsive web form with all the available responses displayed. System users gain visibility via detailed analytics allowing them to view and track all responses, set a pre-defined expiration time for any response, attach documents or pictures as additional details to the message, and enable a simple survey for yes/no responses. Additionally, system users are able to track the exact responses received for each message sent and determine who has opened the message, when it was delivered, what device type was utilized, and the time stamp of the actual response for prioritization. If a text response has been enabled, this information is also captured and appears within the detailed analytics.

Use cases for two-way messaging are vast and virtually unlimited. First responders and government agencies can use this feature to receive field updates and track personnel who are on route or arriving to address an incident. This allows agencies to more efficiently fulfill overtime shifts and respond to rapidly changing events. Community leaders can contact residents using the simple survey feature to take quick polls on any variety of referendums or community events. Businesses can gather opinions from employees on a variety of topics, collect RSVPs for company trainings or functions, or use the feature to fulfill open shifts and staffing mandates. The applications for this feature can significantly impact the way government officials and business leaders engage and collaborate with critical stakeholders.

“With the expanding need for emergency and mass communications becoming increasingly more necessary across government agencies and businesses, ECN is constantly evaluating the needs of our clients and finding new ways to enhance the suite of life-saving and time-saving products we offer,” said David DiGiacomo, President of ECN. “While working closely with emergency managers, safety directors, IT managers and business leaders to solve real world problems, we have identified the need for easy to use two-way messaging capabilities.  With the use of a custom shortened URL and a responsive web interface, we have enhanced traditional text messaging to provide our clients with the most universal and technologically advanced solutions on the market.”

Two-way messaging is just one example of the inventive way ECN continues to push the evolution of alerting forward and create simple feature-rich technology solutions so clients can optimize and streamline their critical communications. It is this forward-thinking approach to emergency and mass communications that has served as the company’s mission since day one and has earned ECN recognition as a 2016 CIO recipient.

About Emergency Communications Network (ECN)

ECN is the largest global provider of managed Software-as-a-Service (SaaS) based critical communications and emergency notification systems, managing fourteen (14) customized statewide solutions – the most in the market. For two decades, ECN has revolutionized high-speed notification services capable of reaching millions of people in minutes through its flagship solution, CodeRED. This multimodal solution is designed for government agencies to quickly and reliably deliver emergency and general geo-specific notifications to residents and employees via multiple devices, including the nation’s most downloaded public safety notification app – the CodeRED Mobile Alert app.

The company has grown to also include business solutions optimized for Fortune 1000 companies and those seeking reliable risk management and business continuity solutions. Our extensive line of commercial products include ECN’s SmartNotice and MIR3’s comprehensive business platforms Intelligent Notification and TelAlert, which provide automated IT alerts, employee notification systems, and two-way communications as essential tools for business continuity and disaster recovery plans. Currently, we serve approximately eighty percent of the nation’s top Fortune 100 companies with the most comprehensive portfolio of cloud-based software communication platforms. This product suite represents the easiest to deploy managed-service solutions for the exchange of critical information among organizations, their people, devices, and external parties. From day one, ECN’s core mission has been the same as it remains today; to design technology solutions that save lives, optimize efficiencies, and reduce costs. ECN is headquartered in Ormond Beach, FL with additional offices in Minneapolis, MN, San Diego, CA, London, UK and Dubai, UAE.

Media and Analyst Contact:

Victoria Borges
Senior Director, Strategic Communications