How to Use Notification as a Tool for IT Incident Management White Paper, Produced by MIR3

In-depth white paper explores how consolidation of notification throughout the enterprise brings powerful benefits.

SAN DIEGO (September 11, 2013) – MIR3, Inc., the innovator of real-time notification and response technology, today announced the availability a new white paper: How to Use Automated Notification to Support IT Incident Management. IT departments have unique communication needs, so trying to economize by using a broader enterprise notification tool for incident management doesn’t always work as planned. The paper explores the subject in depth and offers solutions that can ultimately benefit the larger business.

Today’s IT environment is more complex than ever before, and with that complexity comes a whole new range of demands placed upon IT managers—not the least of which is the need to accomplish more with fewer resources. The pressure on resource allocation and budgets demands a holistic approach to the identification of business opportunities for automated notification and how IT can benefit from the notification enablement for key processes.

With the vast number of notification solutions in the industry today, many companies and notification vendors find themselves trying to force fit a solution designed for emergency notification into a tool for IT incident management alerts and escalations. Unfortunately this does not provide a robust solution that allows IT organizations to drive efficiency, quality and customer support. With that in mind, the paper explores:

  • The importance of notification in IT incident management
  • Notification requirements that are specific to IT
  • How to justify the cost of a notification system

“More and more we’re seeing notification being seen as a critical tool for maintaining business continuity,” says Ann Pickren, SVP of solutions for MIR3, recognized BC/DR expert and author of the paper. “The value of notification has long resonated with IT departments where uptime is critical, and is increasingly recognized as a way to improve operational efficiency throughout the enterprise.” The paper can be downloaded here.


MIR3, Inc. is the leading developer of Intelligent Notification and response software, which helps organizations enhance communication abilities, protect assets, and increase operational efficiency. MIR3 technology enables advanced rapid, two-way communication for IT, business continuity, and enterprise operations for many of the Global Fortune 100 companies, as well as government entities, universities, and companies of all sizes in more than 130 countries. MIR3 is the recipient of many industry and business awards including a Government Security News Homeland Security Award for Best Notification System and has been named to the Inc. 500|5000 list for five years running. For more information, visit Follow MIR3 on Twitter: @MIR3. Visit the MIR3 blog:

Media and Analyst Contact:

Victoria Borges
Senior Director, Strategic Communications