MIR3, Inc. Showcases RBA Abilities Via Live Demo in Upcoming Webinar

Unique Platform Bridges Communication between Business and IT Processes, Saving Time and Money

SAN DIEGO (February 18, 2014)MIR3, Inc., the innovator of real-time Intelligent Notification (IN) and response technology, today announced a webinar to demonstrate the outstanding capabilities of the MIR3 RBA Integrator, a run book automation tool designed to help customers integrate automated notification into existing and legacy IT service management (ITSM) applications and business processes. The webinar will explain how MIR3 customers can use RBA Integrator to simplify the integration of mass notification for the Intelligent Notification and TelAlert products lines, strengthening infrastructure and providing more value when automating business operations and IT processes.

The RBA Integrator webinar takes place on February 26, 2014 at 11:00am PT/2:00pm ET. Registration is required, though there is no charge to join.

“We encourage people to register and see this remarkable product in action,” said Groff Bittner, vice president of platform technology at MIR3. “RBA Integrator has a simple point-and-click data configuration for seamless implementation of escalation rules without custom coding or scripting. It’s an upgrade to our former ESB product and acts as a bridge to facilitate integration with Intelligent Notification or TelAlert, making it easy to send and receive automated alerts and keep staff informed on key changes and issues.”

RBA Integrator uses run book automation to integrate notification technology with existing applications, allowing two-way communication between applications and any on-call personnel who need information quickly. When a recipient responds to an alert, the system recognizes them and allows them to initiate an action with their response, such as restart a server, start additional notifications or execute other commands. Responses can be logged back to IT systems or other applications for full accountability. RBA Integrator provides workflow logic so you can fine-tune the interactions between applications and notification to communicate more effectively.

RBA Integrator gives users an easy way to integrate notification with major ITSM tools and any other internal applications. It provides a complete set of flexible, pre-defined building blocks for creating and deploying notification within existing applications and providing intelligent workflow, rule-based logic flow control and branching. Based on user-provided settings, RBA Integrator can determine who should be contacted, how to reach them, and what actions to take when they do (or don’t) respond, logging results to internal systems to provide full visibility at all times.

Pre-built integration packs streamline the process for many of the leading IT systems. Completed integrations include the list below; others are currently in development:

  • BMC  Remedy
  • IBM Tivoli Netcool/OMNIbus
  • HP  Operations Manager Windows/Unix
  • HP Service Manager
  • Microsoft System Center Operations Manager (SCOM)
  • ServiceNow

The RBA Integrator is available immediately. Existing ESB customers should contact their respective account representatives for information on how to upgrade. For new customers interested in the RBA Integrator solution, please contact MIR3. To learn more, download the RBA Integrator data sheet and register for the RBA Integrator webinar.

MIR3, Inc. is the leading developer of Intelligent Notification and response software, which helps organizations enhance communication, protect assets, and increase operational efficiency. MIR3 technology enables advanced rapid, two-way communication for IT, business continuity, and enterprise operations for many of the Global Fortune 100 companies, as well as government entities, universities and companies of all sizes in more than 130 countries. For more information, visit onsolve.com. Follow MIR3 on Twitter: @MIR3.

Media and Analyst Contact:

Victoria Borges
Senior Director, Strategic Communications