As we continually seek ways to enhance our customers’ experience with One Call Now, we are excited to announce an enhancement to our Keyword Opt-In feature.
This enhancement is free for organizations who use the Keyword Opt-In feature for contacts who subscribe to mobile phone alerts.
With this new enhancement, when recipients opt-in via SMS using an assigned keyword, they will receive an SMS welcome text on their phone, which contains a clickable link.
This link immediately redirects recipients to a web page to complete their contact information, such as; name, phone numbers, email addresses, and preferred language.
This enhancement includes the following changes:
If you have any questions about this new enhancement, please reach out to our outstanding Customer Support representatives at OCNSupport@onsolve.com.
Updated Website and User Interface Branding
OnSolve is consistently working to enhance your user experience and provide a cohesive brand to our clients across all product platforms in the OnSolve family of products, including One Call Now. In doing so, we are updating our website to display an updated One Call Now logo, changing some menu names to better align with industry standards and OnSolve’s product names, and updating site colors for a refreshed look and feel.
Some changes you will notice:
In the next few months, we will also be updating other OnSolve One Call Now products, including the Self-Registration Portal, Mobile Apps, and Mobile Website. Look for those changes coming soon as well!
We are proud to continue to be your essential partner in managing uncertainty in a turbulent world. Every day, we bring the combination of experienced people and innovative technology to keep you safe, informed, assured, and productive when it matters most.
We are continually seeking ways to enhance our customers’ experience with One Call Now. As such, we are excited to announce that we will be making changes to our sales and support systems and changing our payment processor. This will create a more streamlined process for our users. In doing so, our One Call Now clients will experience a few differences in the way they set up their payment options and how they pay One Call Now invoices. Your first invoice will contain a link to the ARC portal, our new easy-to-use online invoicing and payment system, with instructions on how to set up and navigate within the system. Once we switch over to the new system, all outgoing invoices and notices will be from: email@example.com.
If you have any questions regarding invoices or payments using the ARC portal, please email Accounting Support at AR@onsolve.com. Please include your contact information and invoice number on the email so that our representatives can get back to you to resolve your issue. For all other inquiries please email OCNSupport@onsolve.com.
By attending one of our training sessions you will gain the knowledge and confidence to send messages with ease!
We’re here for you, so please use us as a resource. We look forward to serving you!
Don’t forget to book this page for easy navigation back when you want to send your next message!
Wondering how to get the most out of your One Call Now subscription? Are you a new customer that needs some help getting started? Visit our newly-created onboarding area which is full of useful tips and tricks. We also share sample call scripts and helpful links to ensure you get the most out of your One Call Now service.
Click here to check it out.
Looking for resources to let your contacts know about One Call Now? Click here
Check out our blog at www.onsolve.com/blog for the hottest industry topics.
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Access the Community by being logged into your One Call Now account, and clicking Help & Support from the Group Leader Menu. Then, from the Help & Support Center, click on Community in the top navigation bar. We are already thrilled you’re a customer, and can’t wait to have you as part of our Community.