At OnSolve, we strive to provide a secure alerting environment for our users. In doing so, OnSolve has moved to a unique username (Login ID) instead of a shared Group ID for signing into the One Call Now secure site.
We have been rolling out these changes in a phased approach to allow users time to create a unique username. We are now phasing out Group ID login. After June 30, 2022, Group IDs can no longer be used to log in to One Call Now.
If you have multiple group logins, please be sure to create a new username for each one of your group logins.
If you do not create a username by June 30, 2022, you will have to call your group leader or OCN Customer Support to have one created to log in. Follow the instructions below to create a username.
Save a username to your profile that will be unique to the system so that no other user has the same one. Once you set that up, you will use this new username to sign in instead of the Group ID.
Access the new username field in your account:
Your new username will require:
We are proud to continue to be your essential partner in managing uncertainty in a turbulent world. Every day, we bring the combination of experienced people and innovative technology to keep you safe, informed, assured, and productive when it matters most.
At OnSolve, we strive to give you the best possible user experience. As One Call Now continues to improve and evolve, we need our Help Tool to do the same. We are excited to announce that our new and improved Help Tool is now available and offers:
· A streamlined experience
· Easy navigation
· Updated screenshots and instructions
· More robust search capabilities
· A feedback option to help us continue to improve
Don’t worry! All of the help, support, and training links you are used to within our existing Help Tool in One Call Now will still work, but they will now automatically navigate you to the new Help Tool! There is one requirement when you first visit the new Help Tool. You may need to unblock pop-up windows in your browser just one time. After that, the new Help Tool and related links will be available for use. We hope this new site will improve your One Call Now experience and make it easier for you to do what matters most: communicate with your members quickly!
Continued Updated Branding
OnSolve is pleased to announce updated OnSolve | One Call Now branding for the Self Registration Portal, Mobile Web Site and the One Call Now Mobile app.
OnSolve is consistently working to enhance your user experience and provide a cohesive brand to our clients across all product platforms in the OnSolve family of products, including One Call Now. In doing so, we are updating our Self Registration Portal, Mobile Web Experience site and Mobile app to display an updated One Call Now logo, changing some menu names to better align with industry standards and OnSolve’s product names, and updating site colors for a refreshed look and feel.
Some changes you will notice:
Updated One Call Now Logo: The sites will display our updated One Call Now Powered by OnSolve logo.
New Colors: The websites will have updated refreshed themes to reflect our new OnSolve colors.
Terminology Change: One Call Now terminology has changed to better align across all products, including all instances of “Message” You will now see “Alert” instead of Message, “Alerting” instead of “Messaging,” and the menu option “Send an Alert” instead of “Send a Message.”
We are proud to continue to be your essential partner in managing uncertainty in a turbulent world. Every day, we bring the combination of experienced people and innovative technology to keep you safe, informed, assured, and productive when it matters most.
If you have any questions about these changes, please reach out to our outstanding Customer Support at OCNSupport@onsolve.com. or call 877-698-3262.
As we continually seek ways to enhance our customers’ experience with One Call Now, we are excited to announce an enhancement to our Keyword Opt-In feature.
This enhancement is free for organizations who use the Keyword Opt-In feature for contacts who subscribe to mobile phone alerts.
With this new enhancement, when recipients opt-in via SMS using an assigned keyword, they will receive an SMS welcome text on their phone, which contains a clickable link.
This link immediately redirects recipients to a web page to complete their contact information, such as; name, phone numbers, email addresses, and preferred language.
This enhancement includes the following changes:
If you have any questions about this new enhancement, please reach out to our outstanding Customer Support representatives at OCNSupport@onsolve.com.