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Joint Webinar Reveals How Automation Can Streamline IT Incident Management

Webinar shows how prominent organizations today are using automated, closed-loop systems
to enhance IT incident management

SAN DIEGO (January 14, 2016)MIR3®, Inc., the innovator of real-time Intelligent Notification (IN™) and response technology, today announced an upcoming webinar entitled Streamline IT Incident Management with Automation. The webinar will be co-hosted by Ayehu Inc., a leading innovator of IT process automation software.

The webinar takes place on Wednesday, January 20 at 11:00am PT (2:00pm ET). Registration is required, though there is no charge to attend.

For many IT operations, the flow between incidents, alerts, and remediation is fragmented and involves time-consuming manual activities. In this webinar we’ll show how organizations today are using closed-loop systems with automated notification to streamline IT incident management and increase efficiency.

The speakers will explore a scenario where an IT system alert is intercepted by an intelligent, automated tool that parses it, and then launches a workflow that finds on-call team members or SMEs to address the alert. That same workflow can evaluate the incident and determine which stakeholders, customers or management resources should automatically receive an informational message. The recipient can be offered options to trigger automated remediation steps, or standard forensic steps can be executed automatically to immediately begin the resolution process. At the same time, a help desk ticket can be generated and automatically updated every step of the way; once remediated, the ticket is closed by the system, and the alert is dismissed.

The presenters will introduce actual case studies of prominent organizations that have streamlined their IT incident management with automation. The webinar will be presented by Janice Hight, senior director of sales engineering for MIR3, and Guy Nadivi, director of business development at Ayehu Inc.

About MIR3
MIR3, Inc. is the leading developer of Intelligent Notification and response software, which helps organizations enhance communication, protect assets, and increase operational efficiency. MIR3 technology enables advanced rapid, two-way communication for IT, business continuity, and enterprise operations for many of the Global Fortune 100 companies, as well as government entities, universities and companies of all sizes in more than 130 countries. For more information, visit onsolve.com. Follow MIR3 on Twitter: @MIR3.

About Ayehu

Ayehu provides IT Process Automation solutions for IT and Security professionals to identify and resolve critical incidents, simplify complex workflows, and maintain greater control over IT infrastructure through automation. Ayehu solutions have been deployed by major enterprises worldwide, and currently support thousands of IT processes across the globe. The company has offices in New York and Tel Aviv, Israel. For more information please visit www.ayehu.com