Accelerate mean-time-to-resolution by connecting your people with TelAlert 6e Intelligent Notification
SAN DIEGO (January 8, 2008) – MIR3, Inc., a leader in Intelligent Notification (IN®) solutions for global enterprises, today announced complete two-way integration of its TelAlert® Messaging Server with Microsoft System Center Operations Manager 2007. Organizations using System Center Operations Manager 2007 notify and escalate critical events to end users on any protocol or device by integrating TelAlert 6e. This powerful combination of leading enterprise management solutions speeds problem resolution, improves service levels and minimizes outages.
The most time-critical aspect of IT systems management activities is not networkbased machine-initiated communications, which are instantaneous, but rather the human-to-business-process connection, a void that can be minutes or even hours in length. TelAlert bridges this gap by automatically receiving error conditions from System Center Operations Manager 2007 and instantly delivering notifications to specific staff for resolution of the particular issue detected.
To ensure the fastest possible response, TelAlert uses intelligent scheduling, escalation and distribution rules to reach individuals with the best skills to resolve the problem. It chooses the best communication device (e.g., email, land line, cell phone, fax, PDA) for the notification; keeps track of mobile devices, protocols, user and group duty schedules; it retries communication attempts; and it escalates within and between problem and incident management groups until a resolution is reached.
“Intelligent enterprise notification with TelAlert 6e and Microsoft System Center improves efficiency and effectiveness in all aspects of IT service management,” said Greg Fisher, director of product management for TelAlert at MIR3. “System Center Operations Manager finds the problem; TelAlert lets you know about it. Using TelAlert with System Center Operations Manager improves operations and reduces costs for all System Center applications that work with Operations Manager.”
“System Center Operations Manager 2007 is designed to help customers control costs and improve efficiency with end-to-end IT service management,” said Carl Coken, principal program manager, Management and Solutions Division at Microsoft Corp. “Along with MIR3’s Intelligent Notification system, customers can achieve enterprise-class service automation by going out of the data center and connecting to the people in the field that can solve the problem fast.”