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Speaking and Listening in a Crisis

The webinar, Speaking and Listening in a Crisis, discussed the importance of taking the time to listen to stakeholders to find out what’s on their minds before reacting and perhaps communicating the wrong information in a time of crisis. The webinar and this corresponding brief explore effective crisis communication methods, policies and practices to use before, during and following a crisis event—both for immediate response and long-term consequence management

Download the brief to learn ways to effectively target your crisis communication efforts to accurately address the concerns of your constituency.