Streamlined Integration with Run Book Automation (RBA) Integrator

Send and receive automated alerts from existing applications

Easily add notification to other business applications

Quickly build workflows using a simple drag-and-drop process to:

  • Improve information flow from multiple sources into each message
  • Apply business rules to each event to adjust the message, the urgency, and the delivery of ongoing events
  • Automate repetitive processes so your team can focus attention on more meaningful tasks
  • Seamlessly implement escalation rules with a simple point-and-click data configuration
  • Integrate multiple processes in a single workflow
  • Eliminate custom coding with object-driven workflow tools
  • Initiate interactions and execute custom processes when you respond to an alert
  • Build just about any integration you can imagine

MIR3 can easily integrate with these platforms and more:

  • BMC Remedy
  • IBM Tivoli Netcool/OMNIbus
  • ServiceNow
  • HP Operations Manager Windows/Unix
  • Microsoft System Center Operations Manager (SCOM)
  • HP Service Manager

Enterprise level automation

RBA Integrator uses run book automation, which works as pre-built visual building blocks to provide tight integration between MIR3 and ITSM applications, allowing two-way interactions between applications and any or all on-call personnel. It provides data processing and workflow logic so you can fine-tune the integrations between your applications and Mir3 to communicate more effectively.

Download the Data Sheet