We are continually seeking ways to enhance our customers’ experience with One Call Now. As such, we are excited to announce that we will be making changes to our sales and support systems and changing our payment processor. This will create a more streamlined process for our users. In doing so, our One Call Now clients will experience a few differences in the way they set up their payment options and how they pay One Call Now invoices. Your first invoice will contain a link to the ARC portal, our new easy-to-use online invoicing and payment system, with instructions on how to set up and navigate within the system. Once we switch over to the new system, all outgoing invoices and notices will be from: firstname.lastname@example.org.
If you have any questions regarding invoices or payments using the ARC portal, please email Accounting Support at AR@onsolve.com. Please include your contact information and invoice number on the email so that our representatives can get back to you to resolve your issue. For all other inquiries please email OCNSupport@onsolve.com.
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