OnSolve | One Call Now is making some changes!

We are continually seeking ways to enhance our customers’ experience with One Call Now. As such, we are excited to announce that we will be making changes to our sales and support systems and changing our payment processor. This will create a more streamlined process for our users. In doing so, our One Call Now clients will experience a few differences in the way they set up their payment options and how they pay One Call Now invoices. Your first invoice will contain a link to the ARC portal, our new easy-to-use online invoicing and payment system, with instructions on how to set up and navigate within the system. Once we switch over to the new system, all outgoing invoices and notices will be from:  no-reply@versapay.com.

• Customers who are set up on Auto-Renew and have a valid payment method already on file will not need to do anything at this time.
• Customers may see a change to the name of the service plan on their account, but there will be no changes to features or settings.
• Customers who pay by emailed invoice will now see the OnSolve logo on the invoice, and it will contain a link that will direct you to ARC, where you can view your invoices, manage your payment methods, and make payments.
• Customers who previously could renew their One Call Now account online should note that this has been temporarily disabled on the One Call Now website.

If you have any questions regarding invoices or payments using the ARC portal, please email Accounting Support at AR@onsolve.com. Please include your contact information and invoice number on the email so that our representatives can get back to you to resolve your issue. For all other inquiries please email OCNSupport@onsolve.com.

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