San Francisco Disaster Medical Assistance Team leverages emergency management notifications

Rapid two-way communication through MIR3 from OnSolve protects lives and property by streamlining communication between response teams.

Mobilizing diverse teams requires planning

Emergency response groups rely on highly trained and skilled volunteers. These individuals are on standby to provide emergency medical care in case of disasters caused by earthquakes, hurricanes, epidemics, explosions, floods, terrorist attacks and other devastating events. Flawless organization and reliable two-way communication are key to mobilizing widespread disaster medical assistance teams.

The Problem: Reaching first responders quickly

When a forest fire, hurricane or other disaster strikes, San Francisco’s Disaster Medical Assistance Team (DMAT CA-6) is responsible for gathering 100 to 150 volunteers to respond to the call for help. In the past, locating and contacting this huge number of scattered volunteers had to be done by 12 regional coordinators.

The coordinators would hunt down each team member by phone, fax, text, email and any other available method and alert him or her to the developing situation, and then determine who was available to go to the site. DMAT CA-6 was looking for a streamlined way to contact all their volunteers at once and a way for all volunteers to quickly and easily respond with their availability.

The Solution: MIR3 from OnSolve

Before DMAT CA-6 found a way to automate their emergency alert process, it would take 12 regional coordinators an average of six hours, mostly on the phone, to notify and determine availability of team members. Using the MIR3 mass notification and communication solution from OnSolve, DMAT CA-6 can find and schedule the required number of medical professionals and support staff in minutes rather than hours, no matter where they are when disaster strikes.

MIR3 allows the team to contact volunteers based on the communications method they most prefer, whether that be email, SMS, cell phone or other means. If a volunteer does not respond via one method, the platform tries the next until a response is recorded.

DMAT realizes these benefits with MIR3 from OnSolve:

  • Mobilize teams quickly – simply log into the Web interface, send an email or make a phone call to launch a notification
  • Reach any number of responders simultaneously – alerts can be sent to a user’s mobile phone, SMS, landline, email, pager, BlackBerry Messenger, fax, TTY or any IP-enabled communication device
  • Quickly receive actionable responses – recipients can respond by voice or by written message to explain availability or other issues
  • Initiate instant conference calls – responders can join by simply pressing a key on their phones to share information, make urgent decisions and coordinate efforts

The bottom line

DMAT teams can now be mobilized quickly, activities can be coordinated efficiently and information can be shared easily with all responders, resulting in the preservation of lives and property.