The Interactive Voice Response (IVR) allows authorized users to create IVR Applications through an easy-to-use IVR Designer to create a customized call flow. The training also reviews Message Boards: what they are, how to create them, and how to integrate them into IVR Applications.
This session will include:
- Overview of the IVR Feature
- Overview of Message Boards
- Best Practices and FAQs
- Live Demo
- Open Q&A