Reliable high-speed notification software benefits Crouse Hospital patients

Critical communication through MIR3 in a hospital environment

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No matter what’s going on outside the building, once you walk through the doors of a hospital the most important thing becomes patient care. When outside distractions threaten to interfere with that care, all efforts must be focused on regaining hospital equilibrium and keeping systems operating smoothly.

The Problem: Managing the ratio of staff to patient

Crouse Hospital’s 5 South Irving medical/surgical unit employs 49 registered nurses, 19 nursing assistants, three health unit coordinators and one ambulator. With an average daily census of 39 patients and a bed capacity of 41, the staff care for roughly 10,500 patients annually.

Before adopting a notification system, when hospital staff called in sick and more help was needed, a nurse would have to step away from patients and start dialing the phone, looking for substitutes. To find a substitute with all the right skills took at least 45 minutes and sometimes as long as two hours. That’s two hours that could be better spent with patients.

The Solution: MIR3

As the supervisor of telecommunications for Crouse Hospital, Christopher Hines is responsible for processing over a million calls per month along with 4,500 phones, voicemails, and a conference bridge. When he had to fulfill a state mandate for an emergency notification system, he worked closely with OnSolve, and quickly got MIR3 from OnSolve up and running.

Once the notification system was installed, Christopher pulled together a multi-department team to come up with creative ways to use the technology to streamline all sorts of processes. When it was explained to the nursing staff that MIR3 could easily send an alert to many people on a variety of communication devices, reaching anyone on staff no matter where they happened to be, they shared an idea with Hines. If they could use the notification solution to call for substitute nurses, it could save them over an hour every day, and they could get back to doing what they do best—caring for patients. After a short trial period, the new way of calling for substitute staff became a standard operation at Crouse, and patients are reaping the benefits.

How Crouse Hospital benefits from MIR3:

  • Quickly launch mass notifications by logging into the web-based portal using existing message templates or create new notifications and recipient groups in seconds, targeting and customizing notifications for specific departments or groups
  • Reach thousands of recipients simultaneously with alerts to any hospital employee by mobile phone, SMS, landline, email, pager or BlackBerry—whatever mode works best for the recipient
  • Receive useful, actionable responses by voice or by written message, with responses displayed in real-time as well as archived for reporting and auditing
  • Initiate instant conference calls to get a group of nurses or physicians together on an quick conference calls

The bottom line

After two years of using the product, the staff at Crouse Hospital continues to come up with innovative ways to use the power of Intelligent Notification to gain efficiencies throughout the organization. The hospital not only has a reliable notification system in place when they need it, but they also have a technology tool that is as flexible and versatile as they need it to be.