OnSolve Named a Leader in The Forrester Wave™: Critical Event Management Platforms, Q4 2023

Our mission at OnSolve is to keep people safe, informed and productive when a crisis strikes. By helping organizations anticipate and proactively mitigate physical threats, we save lives, protect communities and safeguard the critical infrastructure that power our economy.

Recently, OnSolve was recognized as a Leader in The Forrester Wave™: Critical Event Management Platforms, Q4 2023. We believe being acknowledged as a leader is not just a title – it's a testament to our consistent delivery of top-tier critical event management solutions and underlines our commitment to excellence. We also think it's a validation of the trust our customers place in us.

Given our level of excitement over this news, we’d like to share a closer look at our takeaways from the Forrester Wave evaluation, critical event management itself and some of the criteria in which OnSolve received the highest possible scores. (Spoiler alert: OnSolve received the highest possible score in 12 criteria!)

A Little History on the Forrester Wave™

Forrester is a leading global research and advisory firm. It provides proprietary research, consulting, and events and conducts annual surveys of more than 700,000 consumers, business and technology leaders worldwide. Its offerings are grounded in rigorous and objective research methodologies. In The Forrester Wave™: Critical Event Management Platforms, Q4 2023, all participating vendors were evaluated across 23 criteria that fall into three categories: current offering, strategy and market presence. As part of the evaluation process, Forrester gathered details of product and strategy from each vendor through a detailed questionnaire, demos/briefings and customer reference surveys/interview. These inputs were used in conjunction with the analyst’s experience and expertise in the marketplace to score the vendors using a relative rating system that compares each vendor against others in the evaluation.

A Brief Overview of Critical Event Management

Critical events are increasing in both frequency and severity. This creates a dynamic risk landscape, where unanticipated cascading effects make it more challenging for organizations to protect their people and operations.

Critical event management (CEM) platforms help organizations become more resilient by empowering them to proactively anticipate, detect and mitigate physical threats and remain agile when a crisis strikes.

The Forrester Wave™: Critical Event Management Platforms, Q4 2023 report states that security and risk professionals should look for CEM platforms that:

    • Simplify communication and response activities.
    • Solve multiple use cases in an integrated manner.
    • Facilitate proactive, intelligence-based efforts.

Our OnSolve Platform for Critical Event Management was built with this functionality in mind. In fact, OnSolve was cited as a Leader in critical event management, receiving the highest possible score in 12 criteria:

    • Employee Mass Communication
    • Physical Threat Intelligence
    • API Integration
    • Track Physical Assets and Locations
    • Secure Public Mass Emergency Notification
    • Reporting and Analytics
    • Mobile Application
    • Data Security and Administrative Controls
    • Partner Ecosystem
    • Vision
    • Adoption
    • Number of Customers

OnSolve Strengthens Resilience

According to the report by Principal Analyst Brian Wrozek, “OnSolve has a deep understanding of its user personas, positioning it to achieve its vision of enhancing preparedness, shifting from reactive to predictive solutions, and helping customers solve complex future challenges like meaningful incident KPI calculators.” We believe Forrester's recognition is not just a win for OnSolve. We believe it's a market acknowledgment that highlights our ability to meet and surpass industry standards in critical event management.

OnSolve helps organizations become more resilient by delivering:

  • Industry-recognized Mass Notification: The Forrester Wave™: Critical Event Management Platforms, Q4 2023 states, “…the mass communication features are intuitive, with a wealth of advanced features.” More than 30,000 organizations across the globe trust us at OnSolve to deliver targeted alerts when every minute counts. The ability to target alerts based on people’s exact location and preferred device improves employee safety, business continuity and disaster recovery. Integration with existing business systems streamlines the process of maintaining contact data and ensuring organizations can reach impacted individuals during a critical event.
  • Actionable Threat Detection: Our AI-powered Risk Intelligence accelerates the entire critical event management process by monitoring data sources around the world and filtering through the noise. Organizations only receive information on critical events relevant to their people and operations. This real-time actionable intelligence enables security and risk professionals to make informed, proactive decisions and focus on responding to threats. By accelerating the time needed to detect critical events, organizations can accelerate recovery and benefit from improved outcomes.
  • Unmatched Expertise and Support: We believe OnSolve's position as a leader reinforces the reliability of our solutions, assuring customers they’re partnering with a dependable and forward-thinking provider. We have decades of crisis management experience, so we understand the challenges our customers face. Our power lies in our people, and we share that power by forming true partnerships with our customers. Our support team is available 24/7/365, and a dedicated account manager helps organizations scale their system as needs change.

Why Choose a Leader

We believe choosing OnSolve means aligning with a strategic leader in critical event management, giving our customers a competitive edge in effectively responding to and mitigating the impact of unforeseen events.

“OnSolve’s differentiated vision involves a three-pronged systematic approach to leveraging partners to enhance existing functionality, enrich platform capabilities, and expand reach into new markets, providing value and flexibility to customers.” - The Forrester Wave™: Critical Event Management Platforms, Q4 2023

In addition to being named a Leader in The Forrester Wave™: Critical Event Management Platforms, Q4 2023, OnSolve has received other recognition as a leader in AI and crisis management. These include winning Security Today’s New Product of the Year Award for Artificial Intelligence and Security and Risk Intelligence, an AI Breakthrough Award and an Inc. Best in Business Award for AI & Data, Security and Software as a Solution. Most recently, OnSolve was awarded a Gold American Security Today (ASTOR) Award for Best Unified Situational Awareness.

We invite you to read the full report and explore more of the ways in which we believe OnSolve can help you protect your people and operations.


OnSolve® proactively mitigates physical threats, allowing organizations to remain agile when a crisis strikes. Using trusted expertise and reliable AI-powered risk intelligence, critical communications and incident management technology, the OnSolve Platform allows organizations to detect, anticipate and mitigate physical threats that impact their people and operations.