Notification: Notification: Set The Stage Today to Return to Office - Learn More >

Online Product Training

Live webinar training for a wide range of OnSolve products including Send Word Now, MIR3 and CodeRED.

Currently scheduled webinar sessions

Register for as many as you like, all sessions are offered free of charge and include plenty of time for questions. Registration closes 24 hours prior to the beginning of the session. Please register using a work email address only. Those registered with a personal email address (such as Yahoo or Gmail) may be asked to re-register with your company-issued email address.

Filter by Product
Filter by Product

CodeRED Sessions

CodeRED – Launcher Application

Please join OnSolve for a presentation of the CodeRED Launcher Application available for iOS, Android, and Windows devices to download for free. This is an administrators application that will allow an authorized CodeRED user with an individual login and password to send alerts through a wireless device.

Register

CodeRED-Contact Group Data Management Options

Please join OnSolve for a presentation on how to create and maintain your contact groups, also known as a created list. Examples of a contact group include but are not limited to City/County Employee Master List, PIO Officers, Public Works Dept., Supervisor, etc. This webinar will provide a list of options for creating and maintaining these groups. This webinar is...

Register

CodeRED- Tool Box

Please join OnSolve for a presentation of the contents of your Tool Box, located on the dashboard page of the CodeRED alerting account. We will review the four sections of the Tool Box: Message Manager, Audience Manager, Scenario Manager and Contact Groups. We will delve into each section to discover its purpose and discuss case studies.

Register

CodeRED- IPAWS (Integrated Public Alert and Warning System)

Please join OnSolve for a presentation of IPAWS. In this session we will discuss how to set up and implement an IPAWS alert using both EAS (Emergency Alerting System) and WEA (Wireless Emergency Alert) to notify citizens in regards to an imminent threat. IPAWS takes your notification above and beyond your CodeRED opt-in database and allows you to reach out...

Register

CodeRED- Text To Enroll

OnSolve is pleased to announce our new Text-to-Enroll opportunity. Citizens will be able to text a specific word, chosen by the municipality, to a short code number. In return they will receive a link to your municipalities opt-in registration page.

Register

CodeRED – Two-Way Messaging

Please join OnSolve for a presentation of our Two-Way Message Feature. Two-Way Messaging will allow you to send messages to your contact groups via phone call, email, and text. This will allow the recipients of that message to respond back using a short URL link provided by the CodeRED system. This feature is popular for purposes such as request to...

Register

CodeRED – Quick Launch (Mapping)

CodeRED- Quick Launch (Mapping)- Please join us for a presentation of how to use the Quick Launch Panel in your CodeRED alerting account to create a notification to a specific geographically targeted area. This will include how to start your notification from scratch, choose your targeted audience (map or all call), build your message and then disseminate it through modalities...

Register

CodeRED – Quick Launch (Contact Groups)

Please join OnSolve for a presentation of how to use the Quick Launch Panel in your CodeRED alerting account to send a notification to a created list, also known as “Contact Groups”. Examples of a contact group include but are not limited to City/County Employee Master List, PIO Officers, Public Works Dept., Supervisor, etc. This will include how to start...

Register

CodeRED – Map and Go

Please join OnSolve for a presentation of how to use the Map and Go panel in your CodeRED alerting account to create a notification to a specific geographically targeted area. This method differs from the Quick Launch panel. Map and Go allows you to send the geographically targeted message immediately only. You do not have the option to schedule or...

Register

MIR3 Sessions

“New MIR3 Initiator” Overview

This session provides a high-level overview of MIR3 and is ideal for those new to OnSolve and MIR3 notification. We will focus on the MIR3 web layout, the Quick Launch feature, building and sending new notifications as well as reviewing reports and data from the notification. Time for questions is included.

Register

MIR3 Administrator 1: Divisions & Subdivisions

This session dives deep into the building of your divisional hierarchy to partition Initiator’s, recipients, and notifications for security and efficiency. Instruction on creating and managing divisions is provided, but the emphasis will be on various strategies used to keep data secure and to easily find the people you need to reach. The information in this session does not apply...

Register

MIR3 Administrator 2: Roles and User Permissions

This session looks at the user permissions that govern access to MIR3 features and functions. Learn to build custom roles to provide adequate access but also maintain the security of data and information. This session is ideal for all MIR3 administrators.

Register

MIR3 Administrator 3: Roles Templates

This session expands on the information from the Administrator 1 and Administrator 2 sessions and shows you how to further customize user permissions to control access to MIR3 features and functions. Role Templates allow user roles to be streamlined and customized for each individual. Role Templates are recommended for larger organizations with several different roles across multiple divisions. This session...

Register

MIR3 Administrator 4: Global Notification Default Settings

This session is ideal for the top-level MIR3 System Administrators.  We'll look at how to establish standards for every notification sent by your organization.  In addition, we'll look at streamlining the interface to remove unnecessary features you may not use.    This session helps to create a positive notification experience for both the Initiator building the message and the recipient...

Register

MIR3 Administrator 5: Customizing and Branding MIR3

This session is ideal for the top-level MIR3 System Administrators.  We'll review the features available to customize MIR3 for your organization to better integrate the notification system with your company.  Modify available device types, change the way the automated text-to-speech engine pronounces names, words, acronyms, phrases, etc.  Incorporate company branding into your notifications to make messages more familiar to recipients. ...

Register

MIR3 Import / Manage Users with a CSV Data File

This session is designed for Initiator’s and Administrator’s responsible for importing new users and updating existing user’s data using a CSV (Comma Separated Value) data file. Topics include an overview of the MIR3 CSV file format, required fields, dependent fields, data syntax, exporting user data, and troubleshooting errors with the upload.

Register

MIR3 Initiator Forms and Placeholders 1

This session provides an overview and in-depth instruction on one of the best features of MIR3 Notification, the Initiator Form.  We’ll look at the purpose and benefits of Initiator Forms, what they look like from the recipients point of view, the Initiator’s point of view, and then we’ll build an Initiator Form step-by-step from start to finish. The use of...

Register

MIR3 Initiator Forms and Placeholders 2

Building on what was covered in the Introduction to Initiator Forms, this session takes it to the next level to show you to use Initiator Forms and Placeholders in some new and creative ways.  We will look at using placeholders in response options, the notification title, call bridge field, in follow-up questions, and custom verbiage tags.  Then we’ll go one...

Register

Ad Hoc Reports

MIR3 Ad Hoc Reports, introduced in early 2018, allows for the extraction of detailed notification report history.  Select the attributes and data conditions to create custom reports on the information you need to manage your notification programs displayed in text, or in graphical charts.  This session provides an overview of building Ad Hoc reports and allows plenty of time for...

Register

Send Word Now Sessions

Send Word Now Administrator Basics (2 hours)

This session covers contact management, group management, and basic alert sending for account Administrators. You will learn how to create and manage contacts, create and manage groups, send an alert, view message analytics, and create and manage scenarios.

Register

Send Word Now Weather & Events

Weather & Events is a subscription-based service that allows a Send Word Now account to set up automated, system-generated alerts based on weather conditions in specific locations. This session will include: What is Weather & Events and How Does it Work, Best Practices and FAQs, Setting up Locations, Profiles and Subscriptions, Open Q&A

Register

Send Word Now Alert Analytics

Review all the analytics tools that Send Word Now provides for general audit purposes and management reporting. The session will include the following features: Message History/Details, Accountability, Conference Bridge Tracking, Reports, and Audit Trail

Register

Send Word Now Self-Update

Recipient Self-Update allows authorized users to send a notification via email to recipients asking them to update their own contact information. Recipients are directed to a unique, one-time-use, secure web link that displays the Recipient Self-Update page, where recipients see and can change their registered Send Word Now contact information. The session will include: Benefits to using Recipient Self-Update Marketing...

Register

Send Word Now Self-Registration

Recipient Self-Update allows authorized users to send a notification via email to recipients asking them to update their own contact information. Recipients are directed to a unique, one-time-use, secure web link that displays the Recipient Self-Update page, where recipients see and can change their registered Send Word Now contact information.

Register

Send Word Now Optional Features Review

A review of Send Word Now’s standard and premium features.

Register

Send Word Now Mobile Initiator (iPhone and Android)

Send Word Now offers mobile apps for iPhone and Android users. These apps allow users to send both alerts and scenarios. The session will include: Downloading the Mobile Applications Best Practices and FAQ's Message Sending: How to Send a Message, Understanding Message History/Details Open Q&A

Register

Send Word Now Message Templates

Authorized users can create customized account-specific templates to be used with email and SMS messages. The templates use pre-defined token values which are substituted for actual data at the time of message delivery. Additionally, HTML can be used for customization of email messages. This session will include: Template creation Tokens: Use the pre-defined tokens for text substitution. Using HTML in...

Register

Send Word Now Sending an Alert

Learn about the different methods by which to send an alert, as well as all the available standard message features. This session will include: Sending an Alert, Message Features and Options, Executing and Maintaining Scenarios, Sending an Alert with QuickSend, Sending a File-based Alert, and Sending an Alert with Send by Phone.

Register

Send Word Now Managing and Creating Contacts and Groups

Learn about creating and managing contacts, and creating and managing both static and dynamic groups. This session will include: Creating a contact in the User Interface Creating Static Groups Creating Dynamic Groups Managing both your contacts and groups

Register

Introducing Send Word Now

An introduction to the Send Word Now Alerting Service, ideal for those interested in learning about Send Word Now, our data privacy practices, and the basics of sending and responding to an alert. This session will include: Send Word Now: A brief introduction to the company Data Privacy Live Send Word Now alert Recognizing emergency alerts Optional Features How to...

Register

Send Word Now Interactive Voice Response (IVR) and Message Boards

The Interactive Voice Response (IVR) allows authorized users to create IVR Applications through an easy-to-use IVR Designer to create a customized call flow. The training also reviews Message Boards: what they are, how to create them, and how to integrate them into IVR Applications. This session will include: Overview of the IVR Feature Overview of Message Boards Best Practices and...

Register

Send Word Now Desktop Alerting

Deliver urgent on-screen messages to recipients’ computers. SWN Desktop Alerting gives you the power to capture attention, deliver alerts, and receive feedback right from a recipient’s desktop. Using SWN Desktop Alerting, authorized users can create text-based messages that will “pop-up” automatically on screen, in front of recipients’ other open applications or windows. This session will include: Overview of the Desktop...

Register

OnSolve Send Word Now Mobile

This training reviews OnSolve Send Word Now Mobile, which allows recipients to receive alerts sent from a Send Word Now alerting account.

Register

Send Word Now Group Manager Level 2

A comprehensive training for those assigned a Group Manager 2 role. The session will include: Contact Management: Modifying Contact Data Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios ,QuickSend Messaging. Open Q&A

Register

Send Word Now Group Manager Level 3

A comprehensive training for those assigned a Group Manager 3 role. The session will include: Message Sending: How to Send a Message, Message Construction Best Practices, Understanding Message History/Details, Using reports Executing and maintaining Scenarios QuickSend Messaging Open Q&A

Register

Send Word Now Group Manager Level 5

A comprehensive training for those assigned a Group Manager 5 role. The session will include: Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios QuickSend Messaging Open Q&A

Register

Send Word Now Import Wizard

The Import Wizard is a proprietary Send Word Now bulk import tool that allows authorized users to manage their recipient population data much more efficiently than with manual entry. The session will include: Data Maintenance Best Practices and Methods Data Gathering Best Practices New Data Import Template (MS Excel) – Allowed data fields, required data fields, formatting Import Wizard Training,...

Register

Send Word Now Creating a Role

Account Administrators can custom design an unlimited number of user roles, and then assign those roles to users. Roles can be designed to allow their assigned users to have some, all, or no messaging-sending privileges, and access to message features, resources, tracking abilities, and administrative settings. This session will include: Overview of Creating a Role Options available for custom roles...

Register

Send Word Now Automated Data Management Methods

Automated data maintenance methods such as XML via SFTP and the API GCM Web Services offer the ability to schedule updates on regular intervals, or based on real-time data changes within your own HR database, without relying on manual human intervention. The session will include: Import Wizard Overview XML/SFTP: File-based maintenance What is XML? What is SFTP? What is XML/SFTP?...

Register

Send Word Now Administrator – Part 1 (1 1/2 hours; offered on a different day than Part 2)

Administrator Training Part 1 is the first half of our comprehensive training for those taking on an administrative role. The session will include: Contact Management: Adding, Deleting, Modifying Contact Data Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto User Login/ Passwords QuickSend Messaging How to Send a Message Open Q&A

Register

Send Word Now Administrator – Part 2 (1 1/2 hours; offered on a different day than Part 1)

Administrator Training Part 2 is the second half of our comprehensive training for those taking on an administrative role. The session will include: Account Settings and Controls for your Send Word Now account Feature Settings Executing and Maintaining Scenarios Reports and the Audit Trail Message History/Details Open Q&A

Register

SmartNotice Sessions

SmartNotice Full Training Session

This webinar provides a complete review of the Smart Notice Notification System. If you are a new user of Smart Notice or simply looking for a refresher course, register now for this full training session. Multiple dates and times are available to fit your schedule.

Register