OnSolve Webinar Training

Live webinar training for a wide range of OnSolve products including Send Word Now, MIR3 and CodeRED.

Currently scheduled webinar sessions

Register for as many as you like, all sessions are offered free of charge and include plenty of time for questions. Registration closes 24 hours prior to the beginning of the session. Please register using a work email address only. Those registered with a personal email address (such as Yahoo or Gmail) may be asked to re-register with your company-issued email address.

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CodeRED Sessions

CodeRED Spotlight Webinar Series

This OnSolve Spotlight Webinar Series will change monthly. Each month a new topic or feature will be spotlighted. System users will benefit with greater knowledge, more effective use of your system, and learning to work smarter by having your CodeRED system work for you!

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CodeRED – IPAWS Feature Update!

We are proud to announce the arrival of our new and enhanced IPAWS tool! This NEW version will be available on October 25th, 2017. In order to prepare our current IPAWS clients, we are scheduling several IPAWS Training webinars to prepare you for the operation of this new tool. Our goal is to train as many users from every client...

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CodeRED Social Media Modular Training

This session OnSolve explores how you can use your CodeRED notifications to include posting to social media. As of 2015 over 75% of all internet users utilize social media. This is a great way to reach those individuals you may not be able to reach otherwise. Let us show you how to include social media when preparing your important, sometimes...

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CodeRED – IPAWS

Please join us at OnSolve for a presentation of  your IPAWS alerting tool. Here we will discuss how to set up and implement an IPAWS alert using CodeRED as your software support. This webinar will also provide you with a sneak peek of our NEW and enhanced IPAWS Tool coming soon!

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CodeRED – Did You Know?

Please join us for a modular based training that will cover functions you may not even know existed in CodeRED. These can be valuable tools for Important Notifications. Examples include: Quick Text, Team Builder,  and Helpful links such as “The Widget” and Bulletin Board.

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CodeRED Launcher Application

This training is intended for authorized users of the CodeRED system with individual logins and passwords. Here you will learn how to download the application onto a smart device, log-in and send notifications from anywhere. No longer are you tied to a Desk top computer. You have the power of the CodeRED in the palm of your hands! Q&A session...

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CodeRED Scenario Manager Training

This session is ideal for CodeRED administrators who wish to pre-create notifications inside the CodeRED system so they are ready for use at any time by any authorized alerting authority. Pre-Built scenarios will also be available on the CodeRED Launcher application for easy access. In this webinar we will describe our definition of scenario and how to create, edit and...

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CodeRED Statistic Manager Training

This Session provides detailed instructions on how to research any notification and see your connection details.  Here you will learn whom you connected, how you connected with them, and precisely what time.  Exporting options are available. Q&A session included

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CodeRED Data Manager Training

This session is designed for Administrator’s responsible for importing new recipients and updating existing recipients contact information inside the CodeRED system. You will learn the options available for maintaining this data such as manual entry through the user interface, CSV Import, SFTP site, Enrollment Links, and API options. Q&A session included.

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CodeRED (Contact Group Only) Initiators Training Session

This session provides a high-level overview of the CodeRED – Contact Group Only notification system ideal for those new to CodeRED. This session focuses on the CodeRED web layout, the Quick Launch feature and the Two Way Message feature. You will learn how to create a notification commonly referred to as a “Scenario” from beginning to end.

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CodeRED Initiator Training

This session provides a high-level overview of the CodeRED notification system ideal for those new to CodeRED. This session focuses on the CodeRED web layout, the Quick Launch feature, Map and Go, and the Two Way Message feature. You will learn how to create a notification commonly referred to as a “Scenario” from beginning to end. Q&A session included

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CodeRED Full Training Session

This webinar provides a complete review of the CodeRED Notification System. If you are a new user of CodeRED or simply looking for a refresher course, register now for this full training session. Multiple dates and times are available to fit your schedule.

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MIR3 Sessions

MIR3 Import / Manage Users with a CSV Data File

This session is designed for Initiator’s and Administrator’s responsible for importing new users and updating existing user’s data using a CSV (Comma Separated Value) data file. Topics include an overview of the MIR3 CSV file format, required fields, dependent fields, data syntax, exporting user data, and troubleshooting errors with the upload.

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MIR3 Administrator 4: Configuration and Customization

This session is ideal for the top-level MIR3 System Administrators. We’ll cover the features and functions available to configure and customize the MIR3 notification system for your organization. A review of each of the functions under the Administration tab is provided as well as other global user and notification settings. This session is essential to help create a positive notification...

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MIR3 Administrator 3: Roles Templates

This session expands on the information from the Administrator 1 and Administrator 2 sessions and shows you how to further customize user permissions to control access to MIR3 features and functions. Role Templates allow user roles to be streamlined and customized for each individual. Role Templates are recommended for larger organizations with several different roles across multiple divisions. This session...

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MIR3 Administrator 2: Roles and User Permissions

This session looks at the user permissions that govern access to MIR3 features and functions. Learn to build custom roles to provide adequate access but also maintain the security of data and information. This session is ideal for all MIR3 administrators.

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MIR3 Administrator 1: Divisions & Subdivisions

This session dives deep into the building of your divisional hierarchy to partition Initiator’s, recipients, and notifications for security and efficiency. Instruction on creating and managing divisions is provided, but the emphasis will be on various strategies used to keep data secure and to easily find the people you need to reach. The information in this session does not apply...

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“New MIR3 Initiator” Overview

This session provides a high-level overview of MIR3 and is ideal for those new to OnSolve and MIR3 notification. We will focus on the MIR3 web layout, the Quick Launch feature, building and sending new notifications as well as reviewing reports and data from the notification. Time for questions is included.

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Send Word Now Sessions

Send Word Now WeatherBlast

WeatherBlast® is a subscription-based service that allows a Send Word Now account to send out automatic, location-based weather alerts to recipients. This session will include: What is WeatherBlast and how does it work Best Practices and FAQs Setting up Locations, Profiles and Subscriptions Open Q&A

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Send Word Now Tracking

Review all the tracking tools that Send Word Now provides for general audit purposes and management reporting. The session will include the following tracking features: Message History/Details Accountability Tracking Conference Call Tracking Call Forwarding History Reports Open Q&A

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Send Word Now Self-Update

Recipient Self-Update allows authorized users to direct recipients to update their profile via the use of a secure web link. The session will include: Data Maintenance Best Practices and Methods Data Gathering Best Practices Marketing and Education techniques for the self-update tool Best practices and templates for self-update Live Demonstration Open Q&A

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Send Word Now Self-Registration

Self-Registration is a powerful web-based interface, or Portal, that enables recipients to enter and maintain their own contact information. The Portal links with an existing Send Word Now Alert Service account and can be branded to fit the organization. This session will include: Overview of the Self-Registration feature Setup and Customization Options Open vs. Closed Self-Registration Self-Registration Administrator Portal Best...

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Send Word Now Optional Features Review

A review of Send Word Now’s standard and premium features.

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Send Word Now Mobile Initiator (iPhone and Android)

Send Word Now offers mobile apps for iPhone and Android users. These apps allow users to send both alerts and scenarios. The session will include: Downloading the Mobile Applications Best Practices and FAQ's Message Sending: How to Send a Message, Understanding Message History/Details Open Q&A

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Send Word Now Message Templates

Authorized users can create customized account-specific templates to be used with email and SMS messages. The templates use pre-defined token values which are substituted for actual data at the time of message delivery. Additionally, HTML can be used for customization of email messages. This session will include: Template creation Tokens: Use the pre-defined tokens for text substitution. Using HTML in...

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Send Word Now Message Sending

Learn about the different methods by which to send a message, as well as all the available message features. This session will include: Sending a basic message Message Features and Options Executing and Maintaining Scenarios Sending a Message with QuickSend Sending a File-based Message Sending a Message with Send by Phone

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Send Word Now Managing and Creating Contacts and Groups

Learn about creating and managing contacts, and creating and managing both static and dynamic groups. This session will include: Creating a contact in the User Interface Creating Static Groups Creating Dynamic Groups Managing both your contacts and groups

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Introducing Send Word Now

An introduction to the Send Word Now Alerting Service, ideal for those interested in learning about Send Word Now, our data privacy practices, and the basics of sending and responding to an alert. This session will include: Send Word Now: A brief introduction to the company Data Privacy Live Send Word Now alert Recognizing emergency alerts Optional Features How to...

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Send Word Now Interactive Voice Response (IVR) and Message Boards

The Interactive Voice Response (IVR) allows authorized users to create IVR Applications through an easy-to-use IVR Designer to create a customized call flow. The training also reviews Message Boards: what they are, how to create them, and how to integrate them into IVR Applications. This session will include: Overview of the IVR Feature Overview of Message Boards Best Practices and...

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Send Word Now Import Wizard

The Import Wizard is a proprietary Send Word Now bulk import tool that allows authorized users to manage their recipient population data much more efficiently than with manual entry. The session will include: Data Maintenance Best Practices and Methods Data Gathering Best Practices New Data Import Template (MS Excel) – Allowed data fields, required data fields, formatting Import Wizard Training,...

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Send Word Now Group Manager Level 5

A comprehensive training for those assigned a Group Manager 5 role. The session will include: Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios Setup: Default Information QuickSend Messaging Open Q&A

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Send Word Now Group Manager Level 3

A comprehensive training for those assigned a Group Manager 3 role. The session will include: Message Sending: How to Send a Message, Message Construction Best Practices, Understanding Message History/Details, Using reports Executing and maintaining Scenarios QuickSend Messaging Open Q&A

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Send Word Now Group Manager Level 2

A comprehensive training for those assigned a Group Manager 2 role. The session will include: Contact Management: Modifying Contact Data Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios Setup: Default Information QuickSend Messaging Open Q&A

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Send Word Now SWN Direct App

Send Word Now’s Direct app is a recipient app treated as an additional contact point, providing another modality at which to be able to reach your recipients. The SWN Direct app, which does not use traditional SMS technology, can receive both text-based and voice-based messages. This session will include: Overview of the SWN Direct Feature SWN Direct Prerequisites Account Configuration...

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Send Word Now Desktop Alerting

Deliver urgent on-screen messages to recipients’ computers. SWN Desktop Alerting gives you the power to capture attention, deliver alerts, and receive feedback right from a recipient’s desktop. Using SWN Desktop Alerting, authorized users can create text-based messages that will “pop-up” automatically on screen, in front of recipients’ other open applications or windows. This session will include: Overview of the Desktop...

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Send Word Now Creating a Role

Account Administrators can custom design an unlimited number of user roles, and then assign those roles to users. Roles can be designed to allow their assigned users to have some, all, or no messaging-sending privileges, and access to message features, resources, tracking abilities, and administrative settings. This session will include: Overview of Creating a Role Options available for custom roles...

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Send Word Now Automated Data Management Methods

Automated data maintenance methods such as XML via SFTP and the API GCM Web Services offer the ability to schedule updates on regular intervals, or based on real-time data changes within your own HR database, without relying on manual human intervention. The session will include: Import Wizard Overview XML/SFTP: File-based maintenance What is XML? What is SFTP? What is XML/SFTP?...

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Send Word Now Administrator – Part 2 (1 1/2 hours; offered on a different day than Part 1)

Administrator Training Part 2 is the second half of our comprehensive training for those taking on an administrative role. The session will include: Account Settings and Controls for your Send Word Now account Feature Settings Executing and Maintaining Scenarios Reports and the Audit Trail Message History/Details Open Q&A

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Send Word Now Administrator – Part 1 (1 1/2 hours; offered on a different day than Part 2)

Administrator Training Part 1 is the first half of our comprehensive training for those taking on an administrative role. The session will include: Contact Management: Adding, Deleting, Modifying Contact Data Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto User Login/ Passwords QuickSend Messaging How to Send a Message Open Q&A

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Send Word Now Administrator (2 hours)

A thorough training for those taking on an administrative role. The session will include: Contact Management: Adding, Deleting, Modifying Contact Data Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto User Login/ Passwords Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios The Administration Tab: Default Account Information, Alert Defaults, Optional Feature...

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SmartNotice Sessions

SmartNotice Full Training Session

This webinar provides a complete review of the SmartNotice Notification System. If you are a new user of SmartNotice or simply looking for a refresher course, register now for this full training session. Multiple dates and times are available to fit your schedule.

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