Online Product Training

Live webinar training for a wide range of OnSolve products including Send Word Now, MIR3 and CodeRED.

Currently scheduled webinar sessions

Register for as many as you like, all sessions are offered free of charge and include plenty of time for questions. Registration closes 24 hours prior to the beginning of the session. Please register using a work email address only. Those registered with a personal email address (such as Yahoo or Gmail) may be asked to re-register with your company-issued email address.

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CodeRED Sessions

CodeRED – IPAWS

Please Join OnSolve for a presentation of your IPAWS alerting tool. Here we will discuss how to set up and implement an IPAWS alert (EAS and WEA) using CodeRED as your software support. A work email address is required to register. Registration closes 8-hours prior to the start of the session

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CodeRED – Did You Know?

Please join us for a modular based training that will cover functions you may not even know existed in CodeRED. These can be valuable tools for Important Notifications. Examples include: Quick Text, Team Builder, Bulletin Board and Helpful links such as “The Widget". A work email address is required to register. Registration closes 8-hours prior to the start of the...

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CodeRED Launcher Application

This training is intended for authorized users of the CodeRED system with individual logins and passwords. Here you will learn how to download the application onto a smart device, log-in and send notifications from anywhere. No longer are you tied to a desk top computer or Laptop. You have the power of CodeRED in the palm of your hands! A...

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CodeRED Scenario Manager Training

This session is ideal for CodeRED administrators who wish to pre-create notifications inside the CodeRED system so they are ready for use at any time by any authorized alerting authority. Pre-Built scenarios will also be available on the CodeRED Launcher application for easy access. In this webinar we will describe our definition of scenario and how to create, edit and...

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CodeRED Statistic Manager Training

This Session provides detailed instructions on how to research any notification and see your connection details.  Here you will learn whom you connected, how you connected with them, and precisely what time.  Exporting options are available. Q&A session included

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CodeRED Data Manager Training

This session is designed for Administrator’s responsible for importing new recipients and updating existing recipients contact information inside the CodeRED system. These are most commonly known as Internal Employee Contacts. You will learn the options available for maintaining this data such as manual entry through the user interface, CSV Import, SFTP site, Enrollment Links, and API options. A work email...

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CodeRED (Contact Group Only) Initiators Training Session

This session provides a high-level overview of the CodeRED - Contact Group Only notification system ideal for those new to CodeRED. This session focuses on the CodeRED web layout, the Quick Launch feature to your intended Contact Group. You will learn how to create a notification commonly referred to as a “Scenario” from beginning to end to the group or...

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CodeRED Initiator Training

This session provides a high-level overview of the CodeRED notification system ideal for those new to CodeRED. This session focuses on the CodeRED web layout, the Quick Launch feature, Map and Go, and the Two Way Message feature. You will learn how to create a notification commonly referred to as a “Scenario” from beginning to end. Q&A session included

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MIR3 Sessions

“New MIR3 Initiator” Overview

This session provides a high-level overview of MIR3 and is ideal for those new to OnSolve and MIR3 notification. We will focus on the MIR3 web layout, the Quick Launch feature, building and sending new notifications as well as reviewing reports and data from the notification. Time for questions is included.

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MIR3 Administrator 1: Divisions & Subdivisions

This session dives deep into the building of your divisional hierarchy to partition Initiator’s, recipients, and notifications for security and efficiency. Instruction on creating and managing divisions is provided, but the emphasis will be on various strategies used to keep data secure and to easily find the people you need to reach. The information in this session does not apply...

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MIR3 Administrator 2: Roles and User Permissions

This session looks at the user permissions that govern access to MIR3 features and functions. Learn to build custom roles to provide adequate access but also maintain the security of data and information. This session is ideal for all MIR3 administrators.

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MIR3 Administrator 3: Roles Templates

This session expands on the information from the Administrator 1 and Administrator 2 sessions and shows you how to further customize user permissions to control access to MIR3 features and functions. Role Templates allow user roles to be streamlined and customized for each individual. Role Templates are recommended for larger organizations with several different roles across multiple divisions. This session...

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MIR3 Administrator 4: Global Notification Default Settings

This session is ideal for the top-level MIR3 System Administrators.  We'll look at how to establish standards for every notification sent by your organization.  In addition, we'll look at streamlining the interface to remove unnecessary features you may not use.    This session helps to create a positive notification experience for both the Initiator building the message and the recipient...

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MIR3 Administrator 5: Customizing and Branding MIR3

This session is ideal for the top-level MIR3 System Administrators.  We'll review the features available to customize MIR3 for your organization to better integrate the notification system with your company.  Modify available device types, change the way the automated text-to-speech engine pronounces names, words, acronyms, phrases, etc.  Incorporate company branding into your notifications to make messages more familiar to recipients. ...

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MIR3 Import / Manage Users with a CSV Data File

This session is designed for Initiator’s and Administrator’s responsible for importing new users and updating existing user’s data using a CSV (Comma Separated Value) data file. Topics include an overview of the MIR3 CSV file format, required fields, dependent fields, data syntax, exporting user data, and troubleshooting errors with the upload.

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MIR3 Initiator Forms and Placeholders 1

This session provides an overview and in-depth instruction on one of the best features of MIR3 Notification, the Initiator Form.  We’ll look at the purpose and benefits of Initiator Forms, what they look like from the recipients point of view, the Initiator’s point of view, and then we’ll build an Initiator Form step-by-step from start to finish. The use of...

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MIR3 Initiator Forms and Placeholders 2

Building on what was covered in the Introduction to Initiator Forms, this session takes it to the next level to show you to use Initiator Forms and Placeholders in some new and creative ways.  We will look at using placeholders in response options, the notification title, call bridge field, in follow-up questions, and custom verbiage tags.  Then we’ll go one...

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Ad Hoc Reports

MIR3 Ad Hoc Reports, introduced in early 2018, allows for the extraction of detailed notification report history.  Select the attributes and data conditions to create custom reports on the information you need to manage your notification programs displayed in text, or in graphical charts.  This session provides an overview of building Ad Hoc reports and allows plenty of time for...

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Send Word Now Sessions

Send Word Now Administrator Basics (2 hours)

This session covers contact management, group management, and basic alert sending for account Administrators. You will learn how to create and manage contacts, create and manage groups, send an alert, view message analytics, and create and manage scenarios.

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Send Word Now Weather & Events

Weather & Events is a subscription-based service that allows a Send Word Now account to set up automated, system-generated alerts based on weather conditions in specific locations. This session will include: What is Weather & Events and How Does it Work, Best Practices and FAQs, Setting up Locations, Profiles and Subscriptions, Open Q&A

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Send Word Now Alert Analytics

Review all the analytics tools that Send Word Now provides for general audit purposes and management reporting. The session will include the following features: Message History/Details, Accountability, Conference Bridge Tracking, Reports, and Audit Trail

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Send Word Now Self-Update

Recipient Self-Update allows authorized users to send a notification via email to recipients asking them to update their own contact information. Recipients are directed to a unique, one-time-use, secure web link that displays the Recipient Self-Update page, where recipients see and can change their registered Send Word Now contact information. The session will include: Benefits to using Recipient Self-Update Marketing...

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Send Word Now Self-Registration

Recipient Self-Update allows authorized users to send a notification via email to recipients asking them to update their own contact information. Recipients are directed to a unique, one-time-use, secure web link that displays the Recipient Self-Update page, where recipients see and can change their registered Send Word Now contact information.

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Send Word Now Optional Features Review

A review of Send Word Now’s standard and premium features.

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Send Word Now Mobile Initiator (iPhone and Android)

Send Word Now offers mobile apps for iPhone and Android users. These apps allow users to send both alerts and scenarios. The session will include: Downloading the Mobile Applications Best Practices and FAQ's Message Sending: How to Send a Message, Understanding Message History/Details Open Q&A

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Send Word Now Message Templates

Authorized users can create customized account-specific templates to be used with email and SMS messages. The templates use pre-defined token values which are substituted for actual data at the time of message delivery. Additionally, HTML can be used for customization of email messages. This session will include: Template creation Tokens: Use the pre-defined tokens for text substitution. Using HTML in...

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Send Word Now Sending an Alert

Learn about the different methods by which to send an alert, as well as all the available standard message features. This session will include: Sending an Alert, Message Features and Options, Executing and Maintaining Scenarios, Sending an Alert with QuickSend, Sending a File-based Alert, and Sending an Alert with Send by Phone.

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Send Word Now Managing and Creating Contacts and Groups

Learn about creating and managing contacts, and creating and managing both static and dynamic groups. This session will include: Creating a contact in the User Interface Creating Static Groups Creating Dynamic Groups Managing both your contacts and groups

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Introducing Send Word Now

An introduction to the Send Word Now Alerting Service, ideal for those interested in learning about Send Word Now, our data privacy practices, and the basics of sending and responding to an alert. This session will include: Send Word Now: A brief introduction to the company Data Privacy Live Send Word Now alert Recognizing emergency alerts Optional Features How to...

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Send Word Now Interactive Voice Response (IVR) and Message Boards

The Interactive Voice Response (IVR) allows authorized users to create IVR Applications through an easy-to-use IVR Designer to create a customized call flow. The training also reviews Message Boards: what they are, how to create them, and how to integrate them into IVR Applications. This session will include: Overview of the IVR Feature Overview of Message Boards Best Practices and...

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Send Word Now Desktop Alerting

Deliver urgent on-screen messages to recipients’ computers. SWN Desktop Alerting gives you the power to capture attention, deliver alerts, and receive feedback right from a recipient’s desktop. Using SWN Desktop Alerting, authorized users can create text-based messages that will “pop-up” automatically on screen, in front of recipients’ other open applications or windows. This session will include: Overview of the Desktop...

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OnSolve Send Word Now Mobile

This training reviews OnSolve Send Word Now Mobile, which allows recipients to receive alerts sent from a Send Word Now alerting account.

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Send Word Now Group Manager Level 2

A comprehensive training for those assigned a Group Manager 2 role. The session will include: Contact Management: Modifying Contact Data Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios ,QuickSend Messaging. Open Q&A

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Send Word Now Group Manager Level 3

A comprehensive training for those assigned a Group Manager 3 role. The session will include: Message Sending: How to Send a Message, Message Construction Best Practices, Understanding Message History/Details, Using reports Executing and maintaining Scenarios QuickSend Messaging Open Q&A

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Send Word Now Group Manager Level 5

A comprehensive training for those assigned a Group Manager 5 role. The session will include: Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios QuickSend Messaging Open Q&A

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Send Word Now Import Wizard

The Import Wizard is a proprietary Send Word Now bulk import tool that allows authorized users to manage their recipient population data much more efficiently than with manual entry. The session will include: Data Maintenance Best Practices and Methods Data Gathering Best Practices New Data Import Template (MS Excel) – Allowed data fields, required data fields, formatting Import Wizard Training,...

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Send Word Now Creating a Role

Account Administrators can custom design an unlimited number of user roles, and then assign those roles to users. Roles can be designed to allow their assigned users to have some, all, or no messaging-sending privileges, and access to message features, resources, tracking abilities, and administrative settings. This session will include: Overview of Creating a Role Options available for custom roles...

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Send Word Now Automated Data Management Methods

Automated data maintenance methods such as XML via SFTP and the API GCM Web Services offer the ability to schedule updates on regular intervals, or based on real-time data changes within your own HR database, without relying on manual human intervention. The session will include: Import Wizard Overview XML/SFTP: File-based maintenance What is XML? What is SFTP? What is XML/SFTP?...

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Send Word Now Administrator – Part 1 (1 1/2 hours; offered on a different day than Part 2)

Administrator Training Part 1 is the first half of our comprehensive training for those taking on an administrative role. The session will include: Contact Management: Adding, Deleting, Modifying Contact Data Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto User Login/ Passwords QuickSend Messaging How to Send a Message Open Q&A

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Send Word Now Administrator – Part 2 (1 1/2 hours; offered on a different day than Part 1)

Administrator Training Part 2 is the second half of our comprehensive training for those taking on an administrative role. The session will include: Account Settings and Controls for your Send Word Now account Feature Settings Executing and Maintaining Scenarios Reports and the Audit Trail Message History/Details Open Q&A

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SmartNotice Sessions

SmartNotice Full Training Session

This webinar provides a complete review of the Smart Notice Notification System. If you are a new user of Smart Notice or simply looking for a refresher course, register now for this full training session. Multiple dates and times are available to fit your schedule.

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