Online Product Training

This OnSolve Spotlight Webinar Series will change monthly. Each month a new topic or feature will be spotlighted. System users will benefit with greater knowledge, more effective use of your system, and learning to work smarter by having your CodeRED system work for you!

We are excited to announce several enhancements to the CodeRED IPAWS alerting tool. These changes are required by FEMA and the FCC. This enhancement will bring several new message options, including: Multi-language support options when sending a WEA and EAS alert WEA short-text and long-text (90 & 360-characters) options New WEA Handling Codes for categorizing a WEA alert Wireless carrier...

Please join us for a modular based training that will cover functions you may not even know existed in CodeRED. These can be valuable tools for Important Notifications. Examples include: Quick Text, Team Builder,  and Helpful links such as “The Widget” and Bulletin Board.

This training is intended for authorized users of the CodeRED system with individual logins and passwords. Here you will learn how to download the application onto a smart device, log-in and send notifications from anywhere. No longer are you tied to a Desk top computer. You have the power of the CodeRED in the palm of your hands! Q&A session...

This session is ideal for CodeRED administrators who wish to pre-create notifications inside the CodeRED system so they are ready for use at any time by any authorized alerting authority. Pre-Built scenarios will also be available on the CodeRED Launcher application for easy access. In this webinar we will describe our definition of scenario and how to create, edit and...

This Session provides detailed instructions on how to research any notification and see your connection details.  Here you will learn whom you connected, how you connected with them, and precisely what time.  Exporting options are available. Q&A session included

This session is designed for Administrator’s responsible for importing new recipients and updating existing recipients contact information inside the CodeRED system. You will learn the options available for maintaining this data such as manual entry through the user interface, CSV Import, SFTP site, Enrollment Links, and API options. Q&A session included.

This session provides a high-level overview of the CodeRED – Contact Group Only notification system ideal for those new to CodeRED. This session focuses on the CodeRED web layout, the Quick Launch feature and the Two Way Message feature. You will learn how to create a notification commonly referred to as a “Scenario” from beginning to end.

This session provides a high-level overview of the CodeRED notification system ideal for those new to CodeRED. This session focuses on the CodeRED web layout, the Quick Launch feature, Map and Go, and the Two Way Message feature. You will learn how to create a notification commonly referred to as a “Scenario” from beginning to end. Q&A session included

This webinar provides a complete review of the CodeRED Notification System. If you are a new user of CodeRED or simply looking for a refresher course, register now for this full training session. Multiple dates and times are available to fit your schedule.

This session provides a high-level overview of MIR3 and is ideal for those new to OnSolve and MIR3 notification. We will focus on the MIR3 web layout, the Quick Launch feature, building and sending new notifications as well as reviewing reports and data from the notification. Time for questions is included.

This session dives deep into the building of your divisional hierarchy to partition Initiator’s, recipients, and notifications for security and efficiency. Instruction on creating and managing divisions is provided, but the emphasis will be on various strategies used to keep data secure and to easily find the people you need to reach. The information in this session does not apply...

This session looks at the user permissions that govern access to MIR3 features and functions. Learn to build custom roles to provide adequate access but also maintain the security of data and information. This session is ideal for all MIR3 administrators.

This session expands on the information from the Administrator 1 and Administrator 2 sessions and shows you how to further customize user permissions to control access to MIR3 features and functions. Role Templates allow user roles to be streamlined and customized for each individual. Role Templates are recommended for larger organizations with several different roles across multiple divisions. This session...

This session is ideal for the top-level MIR3 System Administrators.  We'll look at how to establish standards for every notification sent by your organization.  In addition, we'll look at streamlining the interface to remove unnecessary features you may not use.    This session helps to create a positive notification experience for both the Initiator building the message and the recipient...

This session is ideal for the top-level MIR3 System Administrators.  We'll review the features available to customize MIR3 for your organization to better integrate the notification system with your company.  Modify available device types, change the way the automated text-to-speech engine pronounces names, words, acronyms, phrases, etc.  Incorporate company branding into your notifications to make messages more familiar to recipients. ...

This session is designed for Initiator’s and Administrator’s responsible for importing new users and updating existing user’s data using a CSV (Comma Separated Value) data file. Topics include an overview of the MIR3 CSV file format, required fields, dependent fields, data syntax, exporting user data, and troubleshooting errors with the upload.

This session provides an overview and in-depth instruction on one of the best features of MIR3 Notification, the Initiator Form.  We’ll look at the purpose and benefits of Initiator Forms, what they look like from the recipients point of view, the Initiator’s point of view, and then we’ll build an Initiator Form step-by-step from start to finish. The use of...

Building on what was covered in the Introduction to Initiator Forms, this session takes it to the next level to show you to use Initiator Forms and Placeholders in some new and creative ways.  We will look at using placeholders in response options, the notification title, call bridge field, in follow-up questions, and custom verbiage tags.  Then we’ll go one...

MIR3 Ad Hoc Reports, introduced in early 2018, allows for the extraction of detailed notification report history.  Select the attributes and data conditions to create custom reports on the information you need to manage your notification programs displayed in text, or in graphical charts.  This session provides an overview of building Ad Hoc reports and allows plenty of time for...

WeatherBlast® is a subscription-based service that allows a Send Word Now account to send out automatic, location-based weather alerts to recipients. This session will include: What is WeatherBlast and how does it work Best Practices and FAQs Setting up Locations, Profiles and Subscriptions Open Q&A

Review all the tracking tools that Send Word Now provides for general audit purposes and management reporting. The session will include the following tracking features: Message History/Details Accountability Tracking Conference Call Tracking Call Forwarding History Reports Open Q&A

Recipient Self-Update allows authorized users to direct recipients to update their profile via the use of a secure web link. The session will include: Data Maintenance Best Practices and Methods Data Gathering Best Practices Marketing and Education techniques for the self-update tool Best practices and templates for self-update Live Demonstration Open Q&A

Self-Registration is a powerful web-based interface, or Portal, that enables recipients to enter and maintain their own contact information. The Portal links with an existing Send Word Now Alert Service account and can be branded to fit the organization. This session will include: Overview of the Self-Registration feature Setup and Customization Options Open vs. Closed Self-Registration Self-Registration Administrator Portal Best...

A review of Send Word Now’s standard and premium features.

Send Word Now offers mobile apps for iPhone and Android users. These apps allow users to send both alerts and scenarios. The session will include: Downloading the Mobile Applications Best Practices and FAQ's Message Sending: How to Send a Message, Understanding Message History/Details Open Q&A

Authorized users can create customized account-specific templates to be used with email and SMS messages. The templates use pre-defined token values which are substituted for actual data at the time of message delivery. Additionally, HTML can be used for customization of email messages. This session will include: Template creation Tokens: Use the pre-defined tokens for text substitution. Using HTML in...

Learn about the different methods by which to send a message, as well as all the available message features. This session will include: Sending a basic message Message Features and Options Executing and Maintaining Scenarios Sending a Message with QuickSend Sending a File-based Message Sending a Message with Send by Phone

Learn about creating and managing contacts, and creating and managing both static and dynamic groups. This session will include: Creating a contact in the User Interface Creating Static Groups Creating Dynamic Groups Managing both your contacts and groups

An introduction to the Send Word Now Alerting Service, ideal for those interested in learning about Send Word Now, our data privacy practices, and the basics of sending and responding to an alert. This session will include: Send Word Now: A brief introduction to the company Data Privacy Live Send Word Now alert Recognizing emergency alerts Optional Features How to...

The Interactive Voice Response (IVR) allows authorized users to create IVR Applications through an easy-to-use IVR Designer to create a customized call flow. The training also reviews Message Boards: what they are, how to create them, and how to integrate them into IVR Applications. This session will include: Overview of the IVR Feature Overview of Message Boards Best Practices and...

The Import Wizard is a proprietary Send Word Now bulk import tool that allows authorized users to manage their recipient population data much more efficiently than with manual entry. The session will include: Data Maintenance Best Practices and Methods Data Gathering Best Practices New Data Import Template (MS Excel) – Allowed data fields, required data fields, formatting Import Wizard Training,...

A comprehensive training for those assigned a Group Manager 5 role. The session will include: Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios Setup: Default Information QuickSend Messaging Open Q&A

A comprehensive training for those assigned a Group Manager 3 role. The session will include: Message Sending: How to Send a Message, Message Construction Best Practices, Understanding Message History/Details, Using reports Executing and maintaining Scenarios QuickSend Messaging Open Q&A

A comprehensive training for those assigned a Group Manager 2 role. The session will include: Contact Management: Modifying Contact Data Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios Setup: Default Information QuickSend Messaging Open Q&A

Send Word Now’s Direct app is a recipient app treated as an additional contact point, providing another modality at which to be able to reach your recipients. The SWN Direct app, which does not use traditional SMS technology, can receive both text-based and voice-based messages. This session will include: Overview of the SWN Direct Feature SWN Direct Prerequisites Account Configuration...

Deliver urgent on-screen messages to recipients’ computers. SWN Desktop Alerting gives you the power to capture attention, deliver alerts, and receive feedback right from a recipient’s desktop. Using SWN Desktop Alerting, authorized users can create text-based messages that will “pop-up” automatically on screen, in front of recipients’ other open applications or windows. This session will include: Overview of the Desktop...

Account Administrators can custom design an unlimited number of user roles, and then assign those roles to users. Roles can be designed to allow their assigned users to have some, all, or no messaging-sending privileges, and access to message features, resources, tracking abilities, and administrative settings. This session will include: Overview of Creating a Role Options available for custom roles...

Automated data maintenance methods such as XML via SFTP and the API GCM Web Services offer the ability to schedule updates on regular intervals, or based on real-time data changes within your own HR database, without relying on manual human intervention. The session will include: Import Wizard Overview XML/SFTP: File-based maintenance What is XML? What is SFTP? What is XML/SFTP?...

Administrator Training Part 2 is the second half of our comprehensive training for those taking on an administrative role. The session will include: Account Settings and Controls for your Send Word Now account Feature Settings Executing and Maintaining Scenarios Reports and the Audit Trail Message History/Details Open Q&A

Administrator Training Part 1 is the first half of our comprehensive training for those taking on an administrative role. The session will include: Contact Management: Adding, Deleting, Modifying Contact Data Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto User Login/ Passwords QuickSend Messaging How to Send a Message Open Q&A

A thorough training for those taking on an administrative role. The session will include: Contact Management: Adding, Deleting, Modifying Contact Data Group Management: Creating, Modifying/Deleting, Group Types – Static, Dynamic, Auto User Login/ Passwords Message Sending: How to Send a Message, Understanding Message History/Details, Using reports Executing and maintaining Scenarios The Administration Tab: Default Account Information, Alert Defaults, Optional Feature...

This webinar provides a complete review of the SmartNotice Notification System. If you are a new user of SmartNotice or simply looking for a refresher course, register now for this full training session. Multiple dates and times are available to fit your schedule.