Deliver Quality Patient Care and Manage Crises
Communication is the key to maintaining the careful balance of the fast-paced environments of healthcare and social services. Critical events such as a pandemic or an earthquake can disrupt the system and make it more challenging to get the right message into the right hands at the right time. To deliver quality patient care, manage staff and keep business operations running smoothly, providers need to enable seamless communications.
Here’s How It Works
With the OnSolve Platform for Critical Event Management, county health departments, hospital systems and community centers can identify adverse events, inform patients and activate response teams. The HIPAA-compliant platform combines AI-powered risk intelligence with award-winning critical communications and enhanced incident management to help you respond faster in emergencies, ensure shifts are fully staffed and handle routine reminders for appointments and vaccine administration.
Case Study: WIC Improves Customer and Staff Messaging
When providing essential services to those in need, the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) utilizes the OnSolve WIC Client Notification Solution. WIC has supported the health of low-income women, infants and children for nearly 50 years, serving about half of all infants born in the United States. The program implemented OnSolve One Call Now to improve their customer and staff messaging and provide:
- High-speed SMS alerts
- Remote appointment instructions
- Tens of thousands of texts and call-in minutes
- Two-way chat integration for encrypted one-on-one
- Customized automated messaging
For healthcare institutions, your top priority is keeping patients safe, even when it comes to their personal data. With OnSolve, organizations can send HIPAA-compliant Type I alerts and ensure their patients’ data is secure.