Most organizations rely on their network infrastructure to support business processes.
When your system goes down, it's likely that your business does, too. Successful organizations typically have a system in place to assist in these situations called an IT alerting system. Through an IT alerting system, you can detect and mitigate network issues fast — reducing the potential for time-consuming and costly business disruptions.
Because of the number of IT alerting solutions on the market today, many organizations find themselves trying to force fit a solution designed for emergency notification into a tool for IT incident management alerts and escalations. Unfortunately, this isn’t a good match for driving efficiency, quality and customer support. IT alerting systems require robust features to support the growing complexity of most organizations today.
Let’s break it down into the top five functions of an IT alerting system:
- Activation of response teams
- Automated alerts
- Geo-targeting alert functions
- Detailed reporting capabilities
- Integration capabilities
Activate incident response
An IT alerting system is able to quickly distribute important messages throughout the enterprise. Fast notification means your IT department can get on the job — and get your system running as soon as possible. With IT alerting, your organization's key personnel can be notified of an incident or outage at once, so those who have the skill sets and access to correct the problem can begin to work on it immediately. Organizations can empower IT staff to react swiftly should an event occur, while also maintaining open lines of communication and transparency to stakeholders across departments.
Instead of devoting IT resources to monitoring systems and processes, automated notification can do the job for you. When events occur, automated alerts are sent to the appropriate staff, taking into account whether they are on duty, on call or out of office, allowing recipients to quickly fix problems before they cause downtime or delays.
Automated notification has proven to be an invaluable tool for incident management, quickly delivering a recognizable return on investment by reducing response time for IT incidents. These benefits are not unique to the IT department, and can provide great value when extended throughout the enterprise, ultimately helping to streamline business operations, increase efficiency and enhance productivity.
Reach staff wherever they are
What happens when your system goes down after-hours? Do you have on-call IT staff? Will anyone notice that your system has gone down before the next day? Through an IT alerting system, you are able to connect with staff members through phone, SMS, email, landlines or other preferred methods — wherever they are located. This improves the chances that your incident response teams will be alerted to the issue and begin working to mitigate damages.
Increase future proficiency with reports
Documentation provides critical guidance for companies before, during and after an incident occurs. Track what happened, who is responding, what steps have been taken (or still need to be) and every step in-between. This functionality offers two things for your organization. One, assistance while an incident is occurring by offering a single interface for information on actions taken and their results. Two, providing after-action reports for auditing and analysis that will assist with improving your team’s processes moving forward.
Today’s IT environments are not like they used to be. They’ve become much more complex, and with that complexity has come a whole new range of demands placed upon IT managers – not the least of which is the need to do more without adding new resources. To address the growing demand for services, teams must rely on tools to support ITSM initiatives within the organization. Many IT departments improve uptime with advanced notification software integrated with IT service management (ITSM) and network management systems (NMS). But, how do these integrations work?
OnSolve solutions with the certified ServiceNow® connector
Utilizing an IT alerting solution from OnSolve, your organization will be able to integrate with the certified ServiceNow® ITSM connector application, allowing you to incorporate more effective incident management and clearer communications. Through this integration, organizations are able to maintain open lines of communication before, during and after critical incidents by directly launching notifications to recipients from the ServiceNow® ITSM platform with an OnSolve solution.