Mass Notification and Business Continuity Solutions for Enterprise and Federal Organizations

Initiate notifications efficiently and reliably with a simple web-based process

Effective notification: more than just a one-way alert

Quickly determine key audiences to reach and create a clear message that can be adapted as your contacts respond. MIR3 handles this complex task, rapidly launching a message to groups of any size, whether it is in one location or spread all over the world. Use the MIR3 DataSync solution to pull information from various contact databases to ensure the system always has access to the latest contact information.

Notification capabilities

MIR3 is used by organizations for business continuity and disaster recovery (BC/DR), by federal agencies and educational institutions for emergency alerting, by IT departments to keep systems up and running, and as a tool within the enterprise to enhance efficiency and productivity. MIR3 gives recipients the ability to respond in a variety of ways, providing critical information when you need it most.

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Secrets to Implementing a Great Notification System

Examine methodologies for implementing a great notification system – including activities for before, during and after a successful implementation.

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Security & Access Management

MIR3 makes it easy to control access and security by allowing you to define hierarchical, role-based permissions by divisions and subdivisions. This way you can allow or restrict user access to recipient groups, notification templates and other features. Recipients can choose a preferred mode of communication, but if needed, administrators can override those choices, and can allow users to respond with critical information in appropriate ways.

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Infrastructure and Resilience

MIR3 has the most resilient infrastructure in the industry, with eight redundant data centers in remote locations. With a state-of-the-art telephony infrastructure that provides full fault tolerance to ensure important messages are delivered, MIR3 is known for quality, reliability and scalability.

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User Management

Effective notification requires quickly determining who needs to know what, and adapting your message as contacts respond. MIR3 technology handles this complex task, rapidly launching a message to groups of any size, whether in one location or spread all over the world. It’s invaluable for providing quick notifications about potential interruptions, supply fluctuations and product recalls, helping to manage projects and integrations and improve service.

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Article cover Mass Notification System Comparison – How Do Vendors Stack Up?

Mass Notification System Comparison – How Do Vendors Stack Up?

Deciding on a mass notification system vendor can be overwhelming. Whether you are looking to replace a current system, re-evaluating what is in the market, or deciding on a vendor for the first time, it may seem challenging to narrow down the choices.

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Critical Features

  • Deliver multi-lingual text-to-speech notifications in English (American and British), Spanish, Dutch, French, German, Japanese, Arabic, Mandarin Chinese, Brazilian Portuguese, Swedish, Korean; additional languages available on request (set-up fee required)
  • Launch notifications using the Account Portal or Quick Alert via Web, email, touch-tone phone, MIR3 Mobile, or API
  • Notify by email, phone (mobile and landline), satellite phone, SMS, secure SMS, mobile app, pagers, desktop alerting with pop-up, RSS, Fax, TTY, Blackberry Messenger, bulletin board, and more
  • Create HTML emails with corporate or departmental branding
  • Customize notifications in your own recorded voice
  • Brand retrieval and DTMF initiation IVR to retrieve, create, or launch new or existing notifications via telephone
  • Dynamic, real-time reporting of notification progress and/or history
  • Find-Me-Follow-Me feature to determine how to be contacted
  • Survey recipients with up to 99 questions and follow-up questions
  • Least cost routing to the telephony center with the lowest rate
  • Employ placeholders as simple fields requested at initiation to alter the notification
  • Geographically targeted recipients for global notifications
  • Weather alerts with subscription event feeds
  • Location check-in to indicate a temporary location
  • Self-registration portal to complement automated data synchronization
  • Geographical Information Service (GIS) to visually define and manage notification groups based on address
  • Unlimited contact devices
  • Shift scheduling
  • Group management, including static, dynamic schedules and map groups
  • Dynamic groups for building recipient lists with dynamic run-time queries
  • Rotational scheduler for simple or complex recipient duty or on-call schedules
  • Organizational hierarchy to manage multiple divisions and subdivisions
  • Control access and security with permissions
  • Secure single sign-on (SSO) for secure login using industry standards such as LDAP/Active Directory and SAML Post or Artifact protocols
  • Audit log for details of user interactions with the system for audit purposes
  • Unlimited roles and role templates
  • SaaS (software-as-a-service), installed on-premise or hybrid implementation options
  • International free-call message retrieval numbers
  • Around-the-clock support
  • Software Development Kit (SDK) to integrate and test legacy applications using command-line interface and Web services API toolkit
  • RBA Integrator for two-way integration with ITSM tools. Current integration packs include ServiceNow, BMC Remedy, IBM Tivoli Netcool/OMNIbus, HP Operations Manager, HP Service Manager, Microsoft System Center Operations Manager
  • DataSync for Flat File to automate contact data import from a flat file (.csv); includes robust data validation and error handling to ensure successful contact with your recipients
  • DataSync for LDAP/Active Directory to automate contact data import from LDAP or LDRPS for robust data validation and error handling to ensure successful contact with your recipients

Resources to get you started

Blog

Get tips, best practices, and in-depth looks at real-world use cases on our products and services.

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Data Sheets

Explore our products and best practices to find right fit for you to keep your organization communicating.

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Support

Connect with our Customer Care team, available 24/7/365, for your technical support needs.

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Success Stories

Learn how your peers have used OnSolve products to create an effective communication plan.

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Training

Learn more about our extensive training offerings for all OnSolve products.

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Testimonials

Explore real-world use cases from clients who have seen OnSolve products make a difference in their organization.

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