MIR3 Mobile App FAQ

App available for iOS and Android

Intelligent Notification Mobile App FAQ

Common Questions

What platforms are supported by the app?

What features are included in the MIR3 Mobile app?

Where can I download the MIR3 Mobile app?

Will I get visual and audible alerts on my mobile phone when a new notification arrives in my inbox?

Can I edit and launch all of my existing mobile notification templates from the MIR3 Mobile app?

How do I enter a conference bridge number when creating a new notification on the app?

How can I delete a notification inbox record?

How can I delete a notification or notification report from the MIR3 Mobile app?

When I edit a notification template and save my changes, are the changes temporary or permanent?

When I add or create new notifications am I creating them locally on my phone or on the OnSolve server?

How can I send a message to the contacts in my phone?

When monitoring notification reports in the app, can I listen to recorded responses from the notification recipients?


What platforms are supported by the app?

The app is designed to run on iOS and Android devices. Although it’s not designed for or supported on tablets, it may be installed on the iPad and some Android tablets (note that the call-bridge feature is unavailable on devices without telephony). The application supports iOS version 5.0+ on iPhone and Android version 2.2+ on Android. Use of the app requires an active account on the MIR3 platform.

What features are included in the mobile app?

  • Use existing templates or create messages on the fly
  • Send alerts to pre-defined groups or individuals from a smartphone
  • View delivery and response reports as they are received
  • Join a conference call with one touch; if dropped, rejoin with a touch
  • Locate recipients with GPS to direct to safety or to take action
  • Respond to an alert with one touch, without keying in a code or typing
  • Send and receive notifications at no charge

Where can I download the app?

You can download the app from the iPhone App Store or the Android Market.

Will I get visual and audible alerts on my mobile phone when a new notification arrives in my inbox?

The app takes advantage of iOS and Android push notification capabilities. Depending on your operating system version and the settings on your phone, you’ll receive a combination of audible or visual cues when an alert arrives in your inbox. On iOS 5 and above, you’ll also receive a pop-up message on the screen, even when in standby indicating a notification has arrived. This may include an audible sound as configured in the notifications section of the settings for the MIR3 Mobile app. You then have the option to launch the app and read and respond to the message in your inbox. On Android, an alert will appear as the app icon in the notification area; you can then open the notification drawer and click on the alert for details.

Can I edit and launch all of my existing notification templates from the MIR3 Mobile app?

Notification templates containing follow-up response options or actions other than a call bridge cannot be edited on the app. However, all notification templates can be searched, viewed and launched, depending on your permission set.

How do I enter a conference bridge number when creating a new notification on app?

In the same way you would in the MIR3 solution; you select the phone icon near the top of a response option entry field. When the call/conference bridge field appears, type in the conference number. Depending on your conferencing vendor, you may need to enter the phone number, followed by an “X” and the conference bridge ID followed by the pound or hash sign (#).

How can I delete a notification inbox record?

From within the app, go to the inbox list. On Android, select and hold the record that you would like to delete until you get a pop-up confirmation box to delete the message. On iPhone, slide your finger from right to left on the record that you would like to delete and then select the delete button.

How can I delete a notification or notification report from the MIR3 Mobile app?

You cannot delete a notification or report from within the app, only from within the full version of the product.

When I edit a notification template and save my changes, are the changes temporary or permanent?

Once you save changes to a notification template in the app it becomes permanent.

When I add or create new notifications am I creating them locally on my phone or on the MIR3 server?

All newly created notifications are saved on the server.

How can I send a message to the contacts in my phone?

The app doesn’t support sending notifications to your personal contacts or groups. Only contacts and groups that currently exist in your MIR3 account can be targeted as recipients of a notification.

When monitoring notification reports in the app, can I listen to recorded responses from the notification recipients?

This feature is not currently available but will be included in future releases.

 

Troubleshooting

I get an error message when I try to log in to the MIR3 mobile app; what can I do?
I can see my notification inbox but don’t have access to view, edit, or launch notifications or view any reports.
Why can I view and launch notifications but not edit them?
When I enter text into a notification field using Siri and try to save the notification I get a system error “Response Option #xxx is 0 characters long. The field must be between 1 and 100 characters long”. What can I do?

 


I get an error message when I try to log in to the MIR3 mobile app; what can I do?

Login errors may be due to several things. In order to use the app you will need a username and password from your system administrator, and the mobile app must be enabled in your organization’s account. To correct this, contact your system administrator.

If you already have your password and username, check to make sure the correct server location is selected. MIR3 has servers in the US, Canada and the UK; by default, the app is pointed to servers in the US. If your organization is configured on the UK or Canada servers then you need to select the Canada (CAN) or UK domain from the drop down list on the login screen. If you are not sure which server your organization is configured on, you can try to login using the other two domains. If you are still unable to login, contact your system administrator.

I can see my notificationiInbox but don’t have access to view, edit, or launch notifications or view any reports.

You may not have permission to initiate alerts; ask your system administrator to give you permission.

Why can I view and launch mobile notifications but not edit them?

You may not have permission to edit existing notifications; check with your system administrator. Also, notifications that are not of the broadcast-type or those that contain follow-up response options or have actions other than call bridge may not be edited.

When I enter text into a notification field using my iPhone’s Siri feature and try to save the notification I get a system error “Response Option #xxx is 0 characters long. The field must be between 1 and 100 characters long”. What can I do?

After you speak your text using Siri, just click into that field and type a space bar or a period at the end of the sentence manually and then and save.