Automated Alerting for ITSM & NMS Applications

Maximize critical system uptime with advanced two-way notification integration

Send automated IT notifications to key audiences

TelAlert uses advanced, automated notification technology to simplify the administration of network management, help desk and financial processing systems by automatically launching IT alerts to key personnel. With TelAlert, a notification is triggered whenever an event like an escalated help desk ticket or a hardware failure requires action, helping to quickly resolve problems and reducing the risk of missing critical issues.

TelAlert Advanced

TelAlert Advanced has the same features and functions as TelAlert, but makes it easier to manage groups, schedules and reports using a modular, distributed architecture and an intuitive Web-browser GUI. It has its own application database, synchronized to the TelAlert memory-resident database. If the Web application loses connectivity, TelAlert will continue to send alerts. With TelAlert, rather than dedicating IT resources to monitoring systems and processes, your team can focus on other tasks.

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Key TelAlert Features

Failover support module

Lets you synchronize one or more secondary TelAlert servers with a primary server.

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Key TelAlert Features

Custom role permissions

Lets administrators create roles and control access to almost every screen, data element and function, making it possible to give users access to just the areas they need to do their job.

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Key TelAlert Features

Contact various devices on any carrier

Notify personnel on any number of devices regardless of what carrier they’re on, including mobile phones, landlines, pagers, and emails.

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Featured resource

IT Incident Management White Paper

Learn how to use automated notification to support IT incident management.

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