OnSolve for Customer Communications

Keeping customers happy and informed at all times

Consistent, Clear Customer Updates and Notifications

Successful companies build strong relationships with all their customers and stakeholders. Technology that easily delivers information to customers, or enables better personal interactions, can have a tremendously positive impact on customer satisfaction and retention. But, how does a company make large-scale, mobile customer interactions easy without big investments in complex software or custom development? Send Word Now and MIR3 from OnSolve offer the best combination of features, flexibility, and price to help you ensure all customers are updated and happy.

Product Updates

Proactively sharing information on product issues, updates, recalls and more at regular intervals makes customers feel secure and increases overall loyalty. Mass notification solutions provide the ideal platform for managing extremely large customer groups and the complete range of devices and touch points needed to easily reach every individual.

System Status

Both unplanned and normal system outages or maintenance can have a negative impact on your customers and their businesses or other activities. Providing real-time, complete updates on these types of issues enables your customers and partners to easily plan their activities around your operating requirements or adapt when unexpected issues arise.

Account Changes

Ensure access to account information and other details at all times often means customers and partners need immediate updates if issues arise with an online account. Automated messaging and other mass notification options provides these individuals immediate access to detailed information on account changes or security locks.

EATEL Business, formerly Venyu, notifies customers with MIR3

Communicating effectively with a broad customer base, was critical for Venyu in running its business successfully. Through MIR3, the company found the tools needed to update customers on a wide range of issues and to keep many normal business operations running smoothly and efficiently.

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UNOS works to save lives with Send Word Now

The United Network for Organ Sharing (UNOS) has a very unique group of individuals that aren’t customers in the traditional sense but have information needs unlikely any others. Through Send Word Now, UNOS provides notifications that help match potential organ recipients with donated organs.

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Providing Emergency Communications for the World’s Leading Brands