OnSolve Launches New Mass Notification Feature To Reduce Risk Of Inaccurate, Unauthorized Alerts
Send Word Now ‘Alert Approvals’ feature enables organizations to route alerts for review before delivery by defining role-based and scenario-based permissions
ORMOND BEACH, FL, April 16, 2018 – OnSolve, a leading global provider of Software-as-a-Service (SaaS) based critical communication solutions for enterprise, SMB, and government customers, today announced a new feature for its Send Word Now emergency alerting and mass notification platform, Alert Approvals. This enhancement enables organizations to reduce the risk of unauthorized or inaccurate mass notifications and emergency alerts sent out to employees, partners, customers and other stakeholders.
Alert Approvals allows organizations to implement a message approval workflow by designating approvers to review and edit, then either approve or reject alerts before delivery. By defining role-based and scenario-based permissions, organizations can allocate specific employees to require approval and others to review alerts. Once an alert is built, it is placed in a pending state until approved. Alert Approvals can significantly reduce the likelihood a real or test notification is distributed in error, or by an individual not authorized to do so.
“Recent mass notification false alarm events and other emergency alert failures – both accidental and intentional – underscore how critical it is for organizations to have a built-in message approval workflow based on user roles and event scenarios,” said Daniel Graff-Radford, Chief Product Officer, OnSolve. “With our new Alert Approvals feature, designated approvers can easily review, approve, reject or edit an alert before it is publicly released to ensure the right notification is sent out at the right time to the right people.”
Alert Approvals is easily managed within the Send Word Now user interface, and approvers will also be able to accept ownership, review, approve or reject an alert from the Send Word Now (SWN) Direct app. SWN Direct is a unique, dedicated mobile app for alert recipients that utilizes IP connectivity so that users can bypass telephony carriers and SMS gateways to communicate directly over any available data connection in order to engage recipients anytime and anywhere.
The award-winning Send Word Now notification system is proven to help organizations worldwide improve readiness, response and recovery through better communication. Within seconds and from any location, organizations can send voice, text, email, desktop and other alerts to any audience. Just as important, organizations can get word back to determine crucial next steps, or assess if people are safe and out of danger.
OnSolve is a leading global provider of SaaS-based critical communication solutions for enterprise, SMB, and government customers. The company’s cloud-based software communications platform provides seamless and easy-to-deploy solutions for the exchange of critical information among organizations, their people, devices and external entities with use cases designed to save lives, enhance revenue and reduce costs. More information can be found on the company’s website at www.onsolve.com.
Media and Analyst Contact:Victoria Borges
Senior Director, Strategic Communications